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OT - A "BUG" Story - any suggestions?

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Old 11-03-07 | 03:24 PM
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Don't be alarmed. They are just grain beetles. The larvae is sometimes packaged in the box and when they reach the right conditions, they hatch.
Be thankful that they hatched or you would have, and probably have in the past, eaten the larvae.
You can get them in macaroni, flour, etc. If you want to avoid seeing them "after the fact" put all your grain products in clear glass jars so you can monitor them.
If they are crawling around your cabinets by now, just vacuum them thoroughly and throw out the bag.
How do I know this stuff....I've been an exterminator for 35 years.
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Old 11-03-07 | 06:11 PM
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Originally Posted by FrankieV
Don't be alarmed. They are just grain beetles. The larvae is sometimes packaged in the box and when they reach the right conditions, they hatch.
Be thankful that they hatched or you would have, and probably have in the past, eaten the larvae.
You can get them in macaroni, flour, etc. If you want to avoid seeing them "after the fact" put all your grain products in clear glass jars so you can monitor them.
If they are crawling around your cabinets by now, just vacuum them thoroughly and throw out the bag.
How do I know this stuff....I've been an exterminator for 35 years.
The point is the store's reaction to the situation, not the bugs themselves. I was very calm when I first reported the bugs - I realize bugs can "happen." However, when they failed to clear out their buggy oatmeal - even after assuring me they would, and then told me to "mail them" a bug - that is where they went wrong, IMHO.
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Old 11-03-07 | 08:26 PM
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Old 11-03-07 | 09:05 PM
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Originally Posted by zonatandem
U-Tube?!
Better than that. My bugs made the evening news - Channel 2 in Denver. Story, bug pictures and all. My bugs were the lead-in story.

Last edited by DnvrFox; 11-03-07 at 09:21 PM.
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Old 11-04-07 | 01:48 AM
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Originally Posted by DnvrFox
Better than that. My bugs made the evening news - Channel 2 in Denver. Story, bug pictures and all. My bugs were the lead-in story.
Did they mention the store name and/or the product brand name?
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Old 11-04-07 | 04:56 AM
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Originally Posted by DnvrFox
Better than that. My bugs made the evening news - Channel 2 in Denver. Story, bug pictures and all. My bugs were the lead-in story.
Has the national enquirer made you an offer on the pics yet?
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Old 11-04-07 | 06:20 AM
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Originally Posted by Louis
Did they mention the store name and/or the product brand name?
Well, like all news organizations, they got it a bit screwed up, despite the written script I sent to them. But, yes, they did mention the store and location. However, they said "instant oatmeal" and it was the long-cooking 42 oz oatmeal box. But, hey, remember, these guys can't get everything right! But, they did not put the article on their web site.

Originally Posted by cyclinfool
Has the national enquirer made you an offer on the pics yet?
Someting like, "Naked Bugs Invade Cereal Box, Eaten By a Denver Fox?"

Last edited by DnvrFox; 11-04-07 at 06:53 AM.
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Old 11-05-07 | 07:38 AM
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Originally Posted by DnvrFox
The point is the store's reaction to the situation, not the bugs themselves. I was very calm when I first reported the bugs - I realize bugs can "happen." However, when they failed to clear out their buggy oatmeal - even after assuring me they would, and then told me to "mail them" a bug - that is where they went wrong, IMHO.
I agree. Good customer service would have been so easy for this company.
An apology with an explaination about how these things occur would have made you happy, I'm sure.
A coupon for their product would have not broken the bank either.
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Old 11-05-07 | 12:33 PM
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Old 11-08-07 | 07:52 PM
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When I went to the Tour of Britain- I was served with a Manky Hot Dog. Complained but they would not change it or give me my money back so I stood there and told everyone that the Hotdogs were not good. Got a refund and a free Burger aswell.
Troublemaker!! If you had done that in the US you would have been arrested
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Old 11-09-07 | 03:19 AM
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Originally Posted by DnvrFox
Well, like all news organizations, they got it a bit screwed up, despite the written script I sent to them. But, yes, they did mention the store and location. However, they said "instant oatmeal" and it was the long-cooking 42 oz oatmeal box. But, hey, remember, these guys can't get everything right! But, they did not put the article on their web site.



Someting like, "Naked Bugs Invade Cereal Box, Eaten By a Denver Fox?"
I heard from a reporter friend that a story (could be yours) had hit the tabloid wire. It was something about "because of global warming scientists have discovered that the Fox population of Colorado has been avoiding human food as unfit for Fox consumption" True.........but it was canceled at the last minute and replaiced by a story about police being called on a report that Britney had been seen parking in a loading zone!
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Old 11-09-07 | 02:45 PM
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Originally Posted by zonatandem
Letters to the editor; radio talk shows; picket the store?
Waste of time, bugs happen.
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Old 11-09-07 | 03:33 PM
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You defintitely have a case of weevils. FYI weevil eggs are in most of the cereal products we buy (I know disgusting!). But they usually do not hatch unless the product has been on the shelf for a long time and it got warm.

For me, I would not do business (no matter how convenient) with a store that 1) didn't rotate its product often enough to avoid the weevils hatching and 2) didn't bend over backwards to take care of your situation. At the least they should have checked the product with you and then given you a store coupon (not to be used on oatmeal!) far in excess of value of the oatmeal as a measure of good will.

I would take it back and stand there as the management check the shelf for other buggy products and then insist it all be removed so as not to cause other customers problems. Then I would give them a lesson in good store management etc but then, that's just me!

Last edited by Pamestique; 11-09-07 at 03:39 PM.
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Old 11-09-07 | 03:36 PM
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BTW - I got weevils once years ago - it freaked me out. To this day I keep all my grain products in the frig.
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Old 11-09-07 | 03:43 PM
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Glad you made the news Denvr. I too would be furious at being ignored this way - it shows a pretty poor attitude to their customers and the frustration at no-one taking it seriously would get under my skin too.

Maybe if you ate rubbish instead of healthy stuff you wouldn't have this problem

Richard
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Old 11-09-07 | 04:17 PM
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I checked and all the store brand oatmeal has been removed. I did get a phone call "to let me know what they were doing."

I asked why the oatmeal wasn't removed immediately upon my first report. The guy said that is not corporate policy, they had to receive approval from corporate, and it was removed Saturday (the day after I reported it.)

I got a sort of letter of apology today, and a $10 gift ceretificate - which I can only use on Kroger store brand products - to "restore my confidence in Kroger products."
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Old 11-09-07 | 04:20 PM
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Originally Posted by oilman_15106
Waste of time, bugs happen.

The point of the post was NOT the bugs, it was ignoring the bugs once reported.
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Old 11-09-07 | 07:58 PM
  #43  
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Originally Posted by DnvrFox
I checked and all the store brand oatmeal has been removed. I did get a phone call "to let me know what they were doing."

I asked why the oatmeal wasn't removed immediately upon my first report. The guy said that is not corporate policy, they had to receive approval from corporate, and it was removed Saturday (the day after I reported it.)

I got a sort of letter of apology today, and a $10 gift ceretificate - which I can only use on Kroger store brand products - to "restore my confidence in Kroger products."
They must have read my post.
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Old 11-09-07 | 09:59 PM
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Ten bucks eh? Buy some chocolate and have a self satisfied pig out

Richard

Oh, may we assume that your faith in Kroger has been renewed? Or is that fairy land thinking.
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Old 11-10-07 | 07:38 AM
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Originally Posted by The Weak Link
It looks like you've chosen the lesser of two weevils.
Ha...this is funny!
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Old 11-10-07 | 07:55 AM
  #46  
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Originally Posted by oilman_15106
Waste of time, bugs happen.
At least you know it wasn't full of pesticides.

I've heard that if you buy sweetcorn at roadside markets and there are NO worms in the corn, then it is likely full of pesticides.

Which would you rather eat? I don't think weevils will give you cancer.
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Old 11-10-07 | 09:16 AM
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Originally Posted by sknhgy
At least you know it wasn't full of pesticides.

I've heard that if you buy sweetcorn at roadside markets and there are NO worms in the corn, then it is likely full of pesticides.

Which would you rather eat? I don't think weevils will give you cancer.
Geez! I didn't know until this morning that I had to choose between weevils and cancer. Wow! Are there no other options? Actually, I don't buy sweet corn at a roadside market. Is that ok?
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Old 11-10-07 | 09:50 AM
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Originally Posted by maddmaxx
but it was canceled at the last minute and replaiced by a story about police being called on a report that Britney had been seen parking in a loading zone!
Or was that "Britney was getting loaded in a parking zone...?"
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Old 11-10-07 | 11:06 PM
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Originally Posted by DnvrFox
Geez! I didn't know until this morning that I had to choose between weevils and cancer. Wow! Are there no other options? Actually, I don't buy sweet corn at a roadside market. Is that ok?
I suppose you could have both.............if you ask............nicely.
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