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Old 02-01-18, 05:28 PM
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Slow internet help

I pay for 400 mbs but I only get 50. Charter will come saterday but I'm afraid they will blame my equipment so I hooked there stuff up and it was no help. You all have any ideas. This is cable internet thru charter
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Old 02-01-18, 07:25 PM
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Are you using MSFT Windows, and the only one using the connection?

First thing is to open the task manager (ctrl-alt-delete, task manager) and verify how much various processes are using. In particular, MSFT has pushed some huge updates out lately, so the updates could slam your internet connection speed.

Also, make sure you aren't using the different terms.

Charter undoubtedly lists your speed in mega-bits-per-second.
Many computer programs will list your speed in mega-bytes-per-second.

With about 8 to 10 bits per byte (with stop bits). A 400 mega-bit connection would give you about a 40 to 50 mega-byte connection speed. Most programs reporting speed are ambiguous about the difference between bits and bytes.

So, it may all be well and good.

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Old 02-01-18, 07:43 PM
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Oh, another thing. 400 Mbps is a dang fast internet connection!!!

I think I have 1.5 Mbps (or about 150 kilo-bytes per second).

But, you have to make sure all of your hardware downstream supports that high speed.

I.E. For wired, you'll want at least gigabit routers and cat-6 cabling, and of course a gigabit network card. 10 Mbps and 100 Mbps routers are still common.

And, even with WIFI, 11 Mbps (B) is still common. 54 Mbps (G) is also common. I think N gets you up to about 600 Mbps.

You may not quite get the max theoretical speed of your hardware either.

So... think Gigabit (or 10 Gigabit), and minimum of Wireless N.
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Old 02-01-18, 07:57 PM
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Originally Posted by CliffordK View Post
Are you using MSFT Windows, and the only one using the connection?

First thing is to open the task manager (ctrl-alt-delete, task manager) and verify how much various processes are using. In particular, MSFT has pushed some huge updates out lately, so the updates could slam your internet connection speed.

Also, make sure you aren't using the different terms.

Charter undoubtedly lists your speed in mega-bits-per-second.
Many computer programs will list your speed in mega-bytes-per-second.

With about 8 to 10 bits per byte (with stop bits). A 400 mega-bit connection would give you about a 40 to 50 mega-byte connection speed. Most programs reporting speed are ambiguous about the difference between bits and bytes.

So, it may all be well and good.
I'm using my android phone and tablets the tablets are faster like 130 but the tablets are 5ghz the phone is 2.4 ghz and like 40 mb now. I tried switching routers no luck.
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Old 02-01-18, 07:58 PM
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Yeah it's crazy fast if it worked I got mail today that said 400mbps for 70 bucks per month that includes insurance
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Old 02-01-18, 08:10 PM
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Originally Posted by windhchaser View Post
I'm using my android phone and tablets the tablets are faster like 130 but the tablets are 5ghz the phone is 2.4 ghz and like 40 mb now. I tried switching routers no luck.
So, if one device gets 130 Mbps, and others are slower, then the issue sounds like it is in the devices, and not in the network connection. Whew, 130 Mbps would be blazingly fast!!!

Can you find a friend, co-worker, or a neighbor that has a relatively new, and FAST laptop to try with it? I'm always suspicious with devices like tablets that are optimized for relatively low power (and thus slow) hardware.

Another thing you can do would be simultaneous downloads or video streams (perhaps different servers) to several different devices. So, if you can get two devices streaming at 130 Mbps, and a couple streaming at 40 Mbps, you'll quickly be coming close to your 400 Mbps specs.
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Old 02-01-18, 11:01 PM
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Jiminy cricket, that's fast. My DSL is limited to 6 mbps down/0.6 mbps up. It's barely faster than my old dial up.

If I'm lucky I can stream an ordinary HD movie without hiccups. Sometimes I have to disable Wi-Fi on every other device to avoid buffering. With the recent exploits affecting Intel and AMD processors, my Windows 10 laptop has been updating daily, and the Win 7 desktop nearly that often. And the anti-malware utilities are working overtime too. So late at night, when all that stuff is happening in the background, I can rarely stream a movie at 720p or less without hiccups.

And that's as good as it's gonna get in this area, ever. We're not on any schedule for upgrading the infrastructure to accommodate true broadband. They've already figured most folks in this area only use mobile devices and cable or satellite TV. Decades ago this was a middle class neighborhood, serving the then-thriving military and civilian aircraft industry. But when those jobs vanished so did the money and former residents. We're not considered important enough for better infrastructure.

Every year for the past 10 years AT&T offered to upgrade our DSL service, only to turn around and apologetically explain we weren't eligible because the area still doesn't have fiber optic. In December I told them to either cut my bill or cut my service, I'm tired of paying a premium price for fourth rate service. They cut it to less than half. Considering how little cell phone data I use, I may ask them to include my mobile phones on the plan at the same price. I think AT&T finally realized they can't keep expecting customers to pay premium prices for inferior service.
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Old 02-01-18, 11:29 PM
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My first time with cable modem you still needed a dial up modem. The dial up handled uploads .it sucks but I loved .5 megabyte speeds down. But I wanted faster uploads because I ran a internet music service
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Old 02-01-18, 11:41 PM
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Just got 200 mbps up and 21 up on my tablet with 5 ghz Wi-Fi my phone with 2.4 got like 50 down
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Old 02-02-18, 04:04 AM
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just be glad you don't have verizon dsl...
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Old 02-02-18, 09:20 AM
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You've obviously got an 802.11ac router, as that's the only way you'll get over 200Mbps. For 802.11n to get much over 100Mbps, it needs to be multi-channel/plexed. And at that, 200Mbps is about the practical upper limit for wifi anyway. The faster the bandwidth, the shorter the range-- so if you move even 10-12 feet from the router, the speed will drop measurably. This is why (on lowly 100Mbps service) most everything in my house is hardwired. Plaster walls insulated throughout, the 802.11ac router won't even reach the back of the kitchen, about 30 feet from the router. In the room directly across from the router, behind a single wall, speed is about 22Mbps.

All that aside, you need around 7Mbps to stream HD video. More bandwidth is just for more connections. I think we have 12-14 devices connected to the router at any given time.. so that 100Mbps is pretty much the bare minimum.
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Old 02-02-18, 12:23 PM
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Cable internet is shared with all your neighbors! That 400mbps claim is for the main pipe and you'll only get that if ALL your neighbors are off-line. At peak-hours, 400mbs will be divided with all users, so if there's 10 neighbors browsing internet you'll have 400/10=40mbps.
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Old 02-03-18, 08:58 PM
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Your internet isn't slow, it just realizes that you haven't caught up to it and is waiting before it moves ahead...
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Old 02-03-18, 09:05 PM
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#1 rule of testing internet service: Do *NOT* test on wireless!!!
Test with a real computer connected via ethernet, and for 400Mbs it needs to be gig ethernet.
Testing with wireless is only testing the connection speed between the device and the access point,
(unless your subscribed internet service is well under 100Mbs)
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Old 02-03-18, 09:08 PM
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What is 400 mbs and who is mining coins if I actually have it?
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Old 03-13-18, 06:02 AM
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I faced with similar issue a few weeks ago. I use wireless network so first of all I checked my router's connection, I use this instruction 192.168.l.l It helped me hundreds of times. Also make sure that using of proxy-server is not marked in your browser settings. Sometimes the problem can be caused by proxy or vpn.

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Old 03-14-18, 01:19 AM
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I just received yet another promise from AT&T to upgrade our slowpoke 6 Mbps down/0.6 Mbps up service. The customer service rep said he'd put in a work order to upgrade our neighborhood to fiber optic.

I told him thanks but it will never happen. AT&T has promised that every year for a decade. It's long since past time when it would have mattered and been cost effective. Now virtually everyone in my neighborhood is on Charter/Spectrum cable for fast internet, or satellite, or they only use smartphones for everything.

It isn't cost effective to upgrade to fiber optic for the one last person on the block still stupid enough to use AT&T internet. I'm betting the only other people on my block still using AT&T landline phones are on the federally subsidized Lifeline service that costs about $10/mo, and is still overpriced since it's limited to only a few local calls a month, no in-state or out of state long distance. Lifeline customers get a better deal with the cell phone option, but some older folks aren't comfortable with cell phones.

I'm strongly considering ditching my landline completely and going with a smartphone service with generous data allowances for mobile hotspots. I'm not sure I'll stay in this neighborhood much longer, so I'm reluctant to commit to a long term contract with Charter/Spectrum for faster service.

I tried Simple Mobile for a month to test their unlimited high speed data promise, but so far it's been a bust. It doesn't work with my existing phones. They'll only guarantee access to the T-Mobile network they lease from using phones old by Simple Mobile. So pretty soon I'll have a box full of junk smartphones to match my box full of old Nokia candy bar phones and Motorola flip phones.
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Old 03-14-18, 01:32 AM
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I have Centurylink, have had DSL since before Qwest here at the Idaho-Oregon border and I have at least two backup DSL gateways, still using one I got a long time ago free. Modems/gateways are no big deal as Craigslist has a ton of them from people who never sent theirs back, C-link doesn't seem to care about those anymore.

Now, before you all get in an uproar, I can get a virus just as fast as any of you. I'm not an Ubergeek, I have about 70 channels of happy crap over the air and don't need to watch cable on the telephone line. If my phone is 'mobile' I left the cordless handset in my coat pocket and that's useless at my mother's place 40 miles away. I have a small menagerie of old PC that I fix up and my housecat doesn't seem to impressed.

When people ask how I get along without a cellphone I tell them that anybody around here will lend me theirs, and even dial the contraption for me.

The best thing is that I can afford to eat and build old bikes.
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Old 03-17-18, 08:17 PM
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Originally Posted by DannoXYZ View Post
Cable internet is shared with all your neighbors! That 400mbps claim is for the main pipe and you'll only get that if ALL your neighbors are off-line. At peak-hours, 400mbs will be divided with all users, so if there's 10 neighbors browsing internet you'll have 400/10=40mbps.
This.

I certainly notice it in my 6 Plex. Also the physical cable itself might not be the right grade, or you could use some filters and better termination. For awhile changing the TV channel would interrupt the modem and vice versa. Fun times in an old apartment with a rats nest of cables.
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Old 03-18-18, 11:14 AM
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So, the tech guy from the company sort it out yet..?
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Old 03-19-18, 04:17 PM
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I switched from AT&T DSL (1.5mbps) to Cox's cheapest plan (15mpbs) and was very happy. Then the introductory (aka bait&switch) price ran out, we called and they said they could give us a similar introductory deal to upgrade to 100mpbs, and it would be less than full-price 15mpbs. (but more than introductory-rate 15mbps)

So we said hells yeah, but after they switched it from their end, nothing improved, speed tests still said 15.

After a tech came out, he determined that if he bypassed our wifi router, and went straight from modem to computer, it was the full 100.

So I got on support with Belkin, and after a few go-rounds of rebooting network equipment and such, he had me reset the router to factory defaults, and that fixed it. After that I was able to set things back up with wifi password, reserved IPs, etc.

TL;DR try bypassing extra equipment. If that shows any link in the chain throttling you, try rebooting and/or resetting that thing to factory defaults.
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Old 03-19-18, 04:27 PM
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Here is my connection at work. Normally, it's even better, but it's 6:30pm, and the students are probably watching a lot of Netflix.

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Old 03-19-18, 06:20 PM
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Originally Posted by noglider View Post
Here is my connection at work. Normally, it's even better, but it's 6:30pm, and the students are probably watching a lot of Netflix.

I'm very jealous of the upload speed and stunned by the latency. I'd be more curious if you used a site like Berkeley, love to see the latency on that.
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Old 03-19-18, 11:07 PM
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Finally got a phone working with Simple Mobile to try their unlimited 4G LTE data, including mobile hot spot. But the speed is all over the place, from slower than 1 Mbps downstream/6 Mbps up in daytime; to anywhere from 10-35 Mbps down/up late at night. It's on T-Mobile's network but seems to be throttled during peak hours. That's probably how the Simple Mobile MVNO can afford to lease the excess bandwidth cheaply. Simple Mobile appears to be biased toward uploads rather than downloads or streaming media.

Verizon was consistently 15-25 Mbps up and down stream, no apparent bias between up/down.

But I'm not sure a mobile hotspot is a cost effective alternative to my slowpoke AT&T DSL at 6 Mbps downstream/0.6 up. A friend in San Francisco said his AT&T DSL was even slower than that.
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Old 03-19-18, 11:17 PM
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I've check a few times, 7-8 mbps is adequate to get virus warnings quickly and it's copper. I have four PCs online, two landline extensions, 1 corded and 5 cordless. My lines were replaced about 3 years ago.
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