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-   -   Quick question about a broken front shifter cable... (https://www.bikeforums.net/general-cycling-discussion/1051726-quick-question-about-broken-front-shifter-cable.html)

Nate65 03-08-16 11:57 AM

Quick question about a broken front shifter cable...
 
Welp... My front derailleur shifter cable snapped where it attaches to the front derailleur... I bough the bike about 3 weeks ago from performance bike... My question is, will they replace it for me? Installation and everything? I don't mind buying the cable but saving a few bucks would be fine as well...

02Giant 03-08-16 12:08 PM

They are a phone call away.

JanMM 03-08-16 03:31 PM

Yep, they should replace that for you. Breaking at that point in 3 weeks is bad cable or bad installation. Talk to them. This is assuming the shop is local to you. If not, they should send you a cable.

alcjphil 03-08-16 03:41 PM

A cable that breaks in only 3 weeks isn't normal. It should be looked at to see where, and why it broke. Sounds as if it wasn't attached properly to the derailleur

smarkinson 03-08-16 04:06 PM

Sounds like whoever assembled it overtightened the bolt that holds the cable. Tighten that bolt too much and I guess you could crush the cable to the point where it's strength is compromised.

CliffordK 03-08-16 04:11 PM

Or derailleur stops were too tight.

Looigi 03-09-16 06:06 AM


Originally Posted by alcjphil (Post 18593883)
Whoever breaks a cable in only 3 weeks isn't normal....

FIFY. This strikes me as one of the JRA stories.

Just to be the devil's advocate...

SkyDog75 03-09-16 09:24 AM

Faulty installation is the most likely cause, in my opinion. Regardless of the cause, if I was in the shop, I'd be happy to replace a cable on a 3-week-old bike as a goodwill gesture since it's cheap & easy.

alcjphil 03-09-16 09:30 AM


Originally Posted by SkyDog75 (Post 18595637)
Faulty installation is the most likely cause, in my opinion. Regardless of the cause, if I was in the shop, I'd be happy to replace a cable on a 3-week-old bike as a goodwill gesture since it's cheap & easy.

Since the OP would not have installed the cable on a new bike(it would have been done in the factory) I would think that the shop should darn well replace it free of chanrge

SkyDog75 03-09-16 09:55 AM


Originally Posted by alcjphil (Post 18595657)
Since the OP would not have installed the cable on a new bike(it would have been done in the factory) I would think that the shop should darn well replace it free of chanrge

Agreed. I just phrased it that way in response to Looigi's suggestion that the customer could somehow be at fault. Whether it's faulty installation as we suspect or customer misuse/abuse, it's a cheap and easy fix and the shop should take care of it.


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