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Quick question about a broken front shifter cable...

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Quick question about a broken front shifter cable...

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Old 03-08-16 | 11:57 AM
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Quick question about a broken front shifter cable...

Welp... My front derailleur shifter cable snapped where it attaches to the front derailleur... I bough the bike about 3 weeks ago from performance bike... My question is, will they replace it for me? Installation and everything? I don't mind buying the cable but saving a few bucks would be fine as well...
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Old 03-08-16 | 12:08 PM
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They are a phone call away.
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Old 03-08-16 | 03:31 PM
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Yep, they should replace that for you. Breaking at that point in 3 weeks is bad cable or bad installation. Talk to them. This is assuming the shop is local to you. If not, they should send you a cable.
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Old 03-08-16 | 03:41 PM
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A cable that breaks in only 3 weeks isn't normal. It should be looked at to see where, and why it broke. Sounds as if it wasn't attached properly to the derailleur
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Old 03-08-16 | 04:06 PM
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Sounds like whoever assembled it overtightened the bolt that holds the cable. Tighten that bolt too much and I guess you could crush the cable to the point where it's strength is compromised.
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Old 03-08-16 | 04:11 PM
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Or derailleur stops were too tight.
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Old 03-09-16 | 06:06 AM
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Originally Posted by alcjphil
Whoever breaks a cable in only 3 weeks isn't normal....
FIFY. This strikes me as one of the JRA stories.

Just to be the devil's advocate...
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Old 03-09-16 | 09:24 AM
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Faulty installation is the most likely cause, in my opinion. Regardless of the cause, if I was in the shop, I'd be happy to replace a cable on a 3-week-old bike as a goodwill gesture since it's cheap & easy.
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Old 03-09-16 | 09:30 AM
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Originally Posted by SkyDog75
Faulty installation is the most likely cause, in my opinion. Regardless of the cause, if I was in the shop, I'd be happy to replace a cable on a 3-week-old bike as a goodwill gesture since it's cheap & easy.
Since the OP would not have installed the cable on a new bike(it would have been done in the factory) I would think that the shop should darn well replace it free of chanrge
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Old 03-09-16 | 09:55 AM
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Originally Posted by alcjphil
Since the OP would not have installed the cable on a new bike(it would have been done in the factory) I would think that the shop should darn well replace it free of chanrge
Agreed. I just phrased it that way in response to Looigi's suggestion that the customer could somehow be at fault. Whether it's faulty installation as we suspect or customer misuse/abuse, it's a cheap and easy fix and the shop should take care of it.
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