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Do you buy beer/beverages for your lbs/mechanic/store?

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Do you buy beer/beverages for your lbs/mechanic/store?

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Old 01-10-19, 06:30 PM
  #76  
spelger
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Not to be a jerk or anything buy why do people feel they need to be tipped just for doing their jobs? waiting tables...i get that. working on my bike/car/painting my house? i'm already paying for a job well done. that should be enough.

just today i read a headline about airlines wanting their stewards to be tipped. can't wait to read that story.

https://www.wfla.com/national/this-a...nts/1696079318

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Old 01-10-19, 07:21 PM
  #77  
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Originally Posted by jefnvk View Post
So, it is a fail because others don't treat business relationships like you? I have my friends who do all that you listed in your post, I don't really need friendship out of the places I do business. I can do business in a polite and respectful manner without having to be buddy-buddy with them. Heck, I can even remember them, they can remember me, and we can ask each other about recent biking adventures. At the end of the day, though, it is a transactional relationship. If I didn't need the services they provided, I wouldn't be there, regardless of how good of folks they were.

As to the second point, that is exactly what some folks are saying about it being a bribe. If I walked in five minutes before close as a tourer who needed a new derailleur and and the eyelet rethreaded, and someone stuck around for an extra hour to get me on my way, that's a thank you six pack worthy. If I expect to jump to the front of the line because I'm bringing in a pack of beer a month and hanging out, that is indeed a form of bribery, you are influencing their decisions with your actions and gifts. IMO, it is a poor way to run a business, and if I encounter it as someone new to that shop it generally tells me to look elsewhere if I don't want to deal with a pay-to-play environment.
Sometimes it's difficult for me to determine when a response is hostile or not, I'm assuming your response is not hostile. And to be clear, I'm not looking for an internet slap fight. The "fail" I'm citing is directed at anyone who has missed one of life's most important rules; "it's not what you know, it's who you know." And you don't know anyone if the depth of your relationship is nothing more than a transaction dressed up with a nod or an exchange of pleasantries. Suggesting that an effort to move beyond the transaction is somehow "bribery" is to completely miss the point. No one is talking about a "jump to the front of the line," or "pay-to-play." It's about building relationships one can rely upon -- the kind of relationship money can't buy.

Most people don't realize that the lives they lead are mostly routine, but they're surrounded by strangers they see over and over again. Think about that; over and over again. Moving beyond the transaction builds friendships, communities and yes, sometimes, great deals. Consider this - the next time you need something, want to buy a product or service or whatever, imagine if you could start by saying "I have a friend in the (fill in the blank) business, let me give him a call." Imagine if you could say that about a lot of the things in your life. If you say "I don't really need friendship out of the places I do business," I would argue that you do. You'd be better for it for all the reasons money can't buy. In fact, I would argue that the best business transactions begin when you move beyond the purchase price -- when you move from customer to friend. Friends get leads. Friends get deals. Friends get the insider information. Friends do favors for each other. That's the way friendship works. And when you have a friend in the business... it's who you know.

I don't want to bore anyone with a bunch of my personal experiences, but I will say that my painter friend saved me enough money on a project last year that I could have bought a brand new, top level bike. And that's not even considering the discount I would have most assuredly received from my LBS. There was no bribery. I did not cut in line ahead of anyone. I did, however, give him and his crew big bags of Meyer lemons to take home as our tree was overloaded. The lemons opened a contact with a crew member whose wife makes amazing tamales, so now we have an excellent tamale hookup. It's funny how these things work out.

Peace.


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Old 01-11-19, 02:13 PM
  #78  
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I volunteer at a high-volume big-city bike Co-op. We seem to have found a niche of being able to fix seemingly impossibility complex problems on frankenbikes for folks with no money who've been (essentially) kicked out of conventional for-profit shops.

We get clients who are immensely pleased and feel compelled to reward us with often unusual gratuities. Such as foodstuffs and candies and beverages. Got some chicken wraps the other day... always check before eating. Expired date. Were they bought at the till at a discount, or recovered from the dumpster behind the restaurant? With our clientele, it's 50:50.

Vast quantities of bread and rolls come in. Same question.. I guess it's the spirit of giving that counts.

With the food we now have to store and discard, we've now developed a serious mouse infestation.
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Old 01-11-19, 03:31 PM
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Originally Posted by Dave Mayer View Post
I volunteer at a high-volume big-city bike Co-op. We seem to have found a niche of being able to fix seemingly impossibility complex problems on frankenbikes for folks with no money who've been (essentially) kicked out of conventional for-profit shops.

We get clients who are immensely pleased and feel compelled to reward us with often unusual gratuities. Such as foodstuffs and candies and beverages. Got some chicken wraps the other day... always check before eating. Expired date. Were they bought at the till at a discount, or recovered from the dumpster behind the restaurant? With our clientele, it's 50:50.

Vast quantities of bread and rolls come in. Same question.. I guess it's the spirit of giving that counts.

With the food we now have to store and discard, we've now developed a serious mouse infestation.
You're comparing a not-for-profit co-op that typically charges peanuts to a conventional retail establishment.

I tip my barber. I don't tip the check-out clerk at Target. If I was to ever get my bike fixed at your co-op...I'd tip you.
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Old 01-11-19, 05:03 PM
  #80  
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I might have to card them first.
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Old 01-11-19, 05:06 PM
  #81  
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Originally Posted by Cuyuna View Post
You're comparing a not-for-profit co-op that typically charges peanuts to a conventional retail establishment.

I tip my barber. I don't tip the check-out clerk at Target. If I was to ever get my bike fixed at your co-op...I'd tip you.
Trying to understand your analysis... a barber is the same as a not-for-profit, while Target isn't, right?
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Old 01-11-19, 06:19 PM
  #82  
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Originally Posted by Dave Mayer View Post
...folks with no money who've been (essentially) kicked out of conventional for-profit shops.
I imagine that your clientele have 3 strikes working against them at the LBS's being operated as an adjunct to bicycle club socializing activities.

Not only do they not have much money but probably don't tip/bribe the help for doing their job, and worse yet, probably do not share the same social profile as the LBS club members/preferred clientele who get the special service by the bros running the LBS operation.
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Old 01-11-19, 06:42 PM
  #83  
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I know itís corny but last time I brought in a 6 pack of Fat Tire Ale
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Old 01-11-19, 06:46 PM
  #84  
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Originally Posted by spelger View Post
Not to be a jerk or anything buy why do people feel they need to be tipped just for doing their jobs? waiting tables...i get that. working on my bike/car/painting my house? i'm already paying for a job well done. that should be enough.

just today i read a headline about airlines wanting their stewards to be tipped. can't wait to read that story.

https://www.wfla.com/national/this-a...nts/1696079318
I think you are kind of being a jerk because OP didnít reference anyone asking for a tip or feeling the need for a tip.
He simply seemed to be wondering if anyone else did it. I do.

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Old 01-11-19, 07:13 PM
  #85  
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I don't use any LBS, much less a specific one (quite a few here), enough to worry about building a relationship. Closest one that has the item or service I'm in need of in a timely fashion gets my business. They hand me a bill, I pay it. We both are happy.

In my employment relationships with vendors and manufacturers is very important, but that might encompass $1M contracts and very expensive delays where often price isn't even talked about, but how soon can you get it here. Me buying something at the LBS instead of on line is more about wanting to finish something up and they have it in stock and I don't.
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Old 01-11-19, 07:32 PM
  #86  
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Originally Posted by Sy Reene View Post
Trying to understand your analysis... a barber is the same as a not-for-profit, while Target isn't, right?
I often tip personal service workers that provide me with personal service, particularly when it's a service where tipping is traditional. Like barbers, waiters, masseuses, etc. When I go into a bike shop to purchase repair services, I don't tip them, or bake cookies, give them basketball tickets or a couple of brewskis. I treat them politely and respectfully and pay them the labor rate that they request. It's been a very gratifying business transaction for more than 20 years. In the end, the way that you deal with any of the people you do business with has nothing to do with me. Not that there's anything wrong with it, but around here it's not the way these things are done.
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Old 01-11-19, 08:03 PM
  #87  
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Originally Posted by I-Like-To-Bike View Post
I imagine that your clientele have 3 strikes working against them at the LBS's being operated as an adjunct to bicycle club socializing activities.
Nope. The reason that conventional shops won't work on their bikes, or even listen to their 'problems' is self-evident the instant they come through the door. And it is not about lack of money, although this type is invariably cheap.

The very worst Co-op customers ride bikes that are hopeless, never-ending, do-it-yourself, bottomless money-pit Frankenbikes. The bikes are usually completely inappropriate for local riding, around here manifested as 50-pound full-suspension rigs for riding on smooth city streets. Then add dropper posts, ape-hanger bars, ancient computers and GPS systems, dynamo hubs, electric-assist wheels, etc. So their bikes are bristling with bolt-on superfluous crap. Then these folks will waste everyone's time digging for obscure parts, failed attempts at hacking together incompatible shifters and derailleurs, and making yet another of a series of useless mods to their rides.

They'd have been better off in buying a simple $500 hybrid, and not messing around with it.
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Old 01-11-19, 08:49 PM
  #88  
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Originally Posted by spelger View Post
Not to be a jerk or anything buy why do people feel they need to be tipped just for doing their jobs? waiting tables...i get that. working on my bike/car/painting my house? i'm already paying for a job well done. that should be enough.
Just because mechanics appreciate being tipped doesn't mean they expect to be tipped. Some customers are just generous. You're not obligated to be, and no one will think more or less of you either way. Really.
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Old 01-11-19, 08:55 PM
  #89  
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a classic..

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Old 01-11-19, 10:02 PM
  #90  
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Originally Posted by EdwinHeadwind View Post
Just because mechanics appreciate being tipped doesn't mean they expect to be tipped. Some customers are just generous. You're not obligated to be, and no one will think more or less of you either way. Really.
Just don't expect to see your bicycle worked on any time soon, if or when the mechanic "bros" are taking care of their generous pals first, eh?
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Old 01-12-19, 12:36 AM
  #91  
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Originally Posted by I-Like-To-Bike View Post
Just don't expect to see your bicycle worked on any time soon, if or when the mechanic "bros" are taking care of their generous pals first, eh?
Prompt service earns tips, not the other way around. Cynical much?
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Old 01-12-19, 01:24 AM
  #92  
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Originally Posted by EdwinHeadwind View Post
Prompt service earns tips, not the other way around. Cynical much?
Nope, I just read what some of your LBS buds posted on this and other threads on BF. Some prompt service is prompter than others if it is for one of the LBS 's club members or "generous" friends.
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Old 01-12-19, 05:56 AM
  #93  
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Originally Posted by I-Like-To-Bike View Post
Nope, I just read what some of your LBS buds posted on this and other threads on BF. Some prompt service is prompter than others if it is for one of the LBS 's club members or "generous" friends.
Welcome to the real world.
Itís only an issue if you are petty, cheap, or resentful of just about everything in general.

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Old 01-12-19, 09:07 AM
  #94  
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Originally Posted by downhillmaster View Post
Welcome to the real world.
Itís only an issue if you are petty, cheap, or resentful of just about everything in general.
Which, despite the objections of those who do it, is why some of us view those actions indeed as a form of bribery.
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Old 01-12-19, 09:30 AM
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Originally Posted by jefnvk View Post
Which, despite the objections of those who do it, is why some of us view those actions indeed as a form of bribery.
Also why some of us may view with contempt those LBS employees/mechanics who think that customers are petty, cheap, or resentful if they don't bring them beer, or other tokens of friendship/tips/bribes for doing their job.
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Old 01-12-19, 09:49 AM
  #96  
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Originally Posted by I-Like-To-Bike View Post
Nope, I just read what some of your LBS buds posted on this and other threads on BF. Some prompt service is prompter than others if it is for one of the LBS 's club members or "generous" friends.
That hasn't been my experience as either a bike shop customer or an employee. But you go ahead and grind that axe if it makes you feel better.
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Old 01-13-19, 02:52 AM
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Originally Posted by I-Like-To-Bike View Post
Also why some of us may view with contempt those LBS employees/mechanics who think that customers are petty, cheap, or resentful if they don't bring them beer, or other tokens of friendship/tips/bribes for doing their job.
Lol.
Keep vainly trying to rationalize your obvious Ďfrugalnessí and issues with the real world of service/retail.
I also happen to have a regular auto mechanic that I occasionally bring beer.
It doesnít mean that he looks down upon or ignores his other customers.
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Old 01-13-19, 05:47 AM
  #98  
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Originally Posted by downhillmaster View Post

I think you are kind of being a jerk because OP didn’t reference anyone asking for a tip or feeling the need for a tip.
He simply seemed to be wondering if anyone else did it. I do.







this thread has gone places. seems like the answer to my original question is either yes-whether on occasion or (semi) regularly, no/never or no unless there is some extraordinary
service involved. happy with my local shop and their expertise/tools/abilities/workspace far exceeds mine. not a demanding customer and never in a rush so it's ready when it's ready.
i've got a backup bike/wheels. i understand not everyone's in the same position. they're still getting a mixer sixer next week...but more likely two sixers. i could care less whether they
crush it all or give the entire thing away or whatever serendipitous mix arrives at the truth. it's theirs to leverage or dispose of as they see fit.

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Old 01-13-19, 08:52 AM
  #99  
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Itís oddly devolved into arguments for ďI donít need friendsĒ and ďanybody trying to build friendship is cheating.Ē Um... ok.


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Old 01-13-19, 09:37 AM
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Originally Posted by Kedosto View Post
Itís oddly devolved into arguments for ďI donít need friendsĒ and ďanybody trying to build friendship is cheating.Ē Um... ok. -Kedosto
*SMH*
It's oddly comical that the picture being painted is of bicycle mechanics gleefully drinking beer and giving preferential treatment to a cadre of bribers, while other customers are ignored and ridiculed. In every shop I have ever worked at in my 59 years, we have prided ourselves on getting every customer their bike back when it was promised. The occasional tip was given and received with appreciation, but no quid-pro-quo relationship was ever implied or practiced. But I'm under the impression that a few of our more vocal members here don't have any idea how the service industry actually works. All would benefit from spending a year in retail or restaurants, if only to raise their own consciousness. Not holding my breath on that, however.
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