Anyone know how to get in touch with this company? No contact info on their web site. That really bugs me.

By downloading one of the PDFs on their site, I found the following information:

A simple call to Information (or possibly a Google Search) should yield their phone number(s).

Thanks, that gets me closer. I have googled and came up with nothing. Obviously not a very customer-centric company that makes it a point to remain anonymous. :mad:

I sure would prefer an email addy to a long distance phone call. Maybe there's a LBS/Jamis dealer employee on BF that has something?

Last Jamis product I ever buy. They won't answer email so there is no reason to believe they'll talk to me on the phone." :rolleyes:



"Thank you for your inquiry into JAMIS Bicycles. We ask you to please contact your authorized JAMIS Dealers for any questions you may have concerning JAMIS Bicycles. Our authorized Jamis Dealers are equipped to provide
you with technical support and purchasing recommendations. Please see our list of Authorized JAMIS Dealers posted on our website.

www.jamisbikes.com

Thank you,
Jamis Bicycles"

Thomas register will probably have the phone numbers and the names of the company officers. And just about everything else. It's a reference book in the library. It may be on line I have not looked.

Geez, lighten up....

It took me all of 12 seconds using Jamis and Northvale to find the phone # from Google...

201-768-9050...

FYI, I know a bunch of guys from Jamis, and they are quality people. Helpful and knowledgeable.

The e-mail response is a way that they (and many other companies in the industry) help support thier dealer base, and make sure they do not give wrong info that could (incorrectly) contradict a dealer that may have the bike in front of them.

Out of curiosity, what is the reason for needing them so badly direct?

Is that so? Give me another example of the, "many other companies in the industry" that go to such lengths to insulate themselves from the end-user? This is a first for me.

While you're at it... please enlighten me as to this magic called "Northvale" that renders covert customer non-service operations reachable in only 12 seconds - albeit at my expense. :rolleyes: Then tell me why I should have too...

To answer your specific question... I'm trying to determine the proper replacement seatpost size for a '00 Dakar Sport LE. I ordered a 28.6 Thomson that does not fit despite the fact that my digital calipers indicate it to be the closest option. Jamis dealers in the Southwest are scarcer than hen's-teeth and I seriously doubt they're going to give me the time of day -- by phone -- for a bike this old.. that I didn't buy from them.. for a seatpost sale that they will not make.

With all respect... I won't lighten up. When I drop $800 on product, I expect more.

Sounds like your guessing. You haven't tried to contact a dealer have you? You're just trashing them because they don't run their business the way you want. Most likely the seatpost size is 27.2, by the way.

Hey here an ideal. Put a side all your rage and indignation. Chose one of the dealers listed in your state (http://www.jamisbikes.com/dealer_sea...lerFrames.html). Call them. Politely ask them if they could provided you with the correct seatpost size for your model. Thank them for thier time.

PS: Lighten up, Francis

You don't' own a mtn bike, do you? BTW, the 28.6 was too small.


Not in this case. Want to know why? My Jamis purchase was a year in the making. After exhausting all the local options... I started calling out of state to find bikes in stock. Ended up buying off the internet b/c there were no other options. Still think I can call a LBS and find out what I need?


By that comment, I assume they run their business the way you want? More power to you. I, unreasonably, expect to be able to contact companies, that sell durable products, for support .

Which is probably why a 27.2 would fit. It is also a fairly standard size.


Who cares how long your purchase took. That has absolutely nothing to do with making a fice minute phone call. You have nothing to lose by calling, and it just might solve your little problem.



This company is just trying to protect it's dealers. Nothing wrong with that. The dealer is the service arm of the company, so it makes sense to let them handle the consumer. The only time a company should have to deal with customers is when one of their dealers can't handle a certain problem. Your little inquiry into a seatpost size can definitely be handled by a jamis dealer or any LBS for that matter.

Sounds like you're a prima donna who has to deal with the person highest up on any issue you come across.

So you say. Like I said... this is a first for me.


Nope. Just a customer looking for an answer to a question that most companies, in my experience, thank me for asking. I'll give the local *dealer* ( :rolleyes: ) a chance. Hmm.. they're not interested in selling these bikes, don't stock them, so what chance do I have getting support for a 5 year old bike they didn't sell me???

Hey.. maybe Jamis will reply to my email even thought the return address came back as do-not-reply-info@jamisbikes.com.

I agree with 661. Jamis should have some means by which the public can contact them without having to try and track down a number. I know it costs money to take the time involved, but it is good to be responsive to the ones who keep you in business. I don't see it in any way as stepping on the toes of their retail outlets.

Yeah, I should. Couple too many :beer:'s tonight.

No offense meant to anyone.

Most bike shops that I've had the pleasure of doing business with are more than happy to help out with such a request. Alot of bike shop business comes from people who already have bikes. If bike shops only helped people who buy bikes from them, they likely would not last too long.

So follow dobber's advice and just ask, plain and simple.

When I worked at a shop as a mechanic, I would work on any bike that came in, regardless of where it was purchased or when it was purchased. The other mechanics were the same. It was that way at both shops I worked at.

Just take your old seat post to a bike shop and get another one, or order another one, or have them tell you what the old one is. That's what most people do. It's not a big deal or a big problem. You really don't need Jamis for anything.

I have to admit, while bike shopping I wanted to try a Jamis bike, but was put off by the fact that you can't speak to anyone at the company office. No email address or phone number on their website. From what I've seen they are the only company that doesen't want any personal contact with customers/potential customers.

Consider this; What happens when/if you are not satisfied with a warranty claim on the jamis product that you purchased. After you've exhausted your options with the lbs, you are basically s.o.l. as you will have fun trying to contact Jamis.

I'm sure they are great bikes but there are a lot of great bikes from manufacturers that are maybe a little more consumer friendly.

Steve

Ever look at the Trek site? They're not very forthcoming with contact info, either. You can dig down and eventually find a contact form but no real email address, phone number, mailing address, etc.

Okay, I take that back: if you search the Jobs database, you can find an address to submit your resume to. One might assume this is their corporate address ... but, then again, maybe not.

- i sympathize with the original poster...

- i had a question regarding the correct seat post size for a Marin comfort bike...

- emailed Marin sales support and had my answer in less than 24 hours by email...

- it's not rocket science folks... it's called:

CUSTOMER SERVICE

Thanx for the link. Reynolds 853 and carbon....mmmmmmmmm.....tasty.
http://www.jamisbikes.com/bikes/05_eclipse.html

Companies don't make it easy to contact them, because they don't want to talk to pricks like you (661)(and)(anybody that agrees with him). Digital calipers? :Laughable: Maybe the digitalness of them is broken, and you should have tried non digital calipers. I don't think i've ever measured a seatpost size wrong with regular calipers. Or maybe you were measuring the wrong hole? :eek:

;) ;) ;) ;) ;) ;)

I talked to Jamis East today, friendly people.

hi ...
i know its late in the game, but i have talked to them many times very nice and very helpful!
i called my LBS [which is a Jamis dealer] and they gave me a phone number and an email.

i also have phone number on back of a jamis catalog.
never a problem in trying to get a hold of them at all!!
201-768-9050

:lol: