BlazingPedals

Once again, someone joins just so they can vent about a poor product experience, then disappear. Not sure what they expect to accomplish.

dedhed

OP is a member since 2014

Lucillle

I really don't like putting a vendor on blast prior to contacting them for assistance. BTW I had a recent experience with Trek customer service and they are awesome. The rep did some research for me, recommended a part (from a different seller,) linked some instructions and is sending me some free cable. Not a high dollar deal for them but they did a lot for me.

CAT7RDR

I have a 2014 Trek Marlin 6 for ten years and beside wearing out brakes and drivetrain parts it has 30K on the clock without a hiccup.
Built like a tank.

Mtracer

This is very much my experience with my local Trek store in Albuquerque New Mexico. Absolutely wonderful customer service on many occasions. Just yesterday, got the steerer tube cut down with same-day service. No down time on my main bike, yay! It's one reason I'm more than happy to pay a premium for my bikes, versus say getting a direct to consumer bike, like a Canyon.

Marlin 8 here and while I have relatively low miles on it (I'm much more of a road rider), it's built fine for what it is, a solid hard-tail MTB.

Of course, any bike from any source can have an issue, just like every product, ever made. The real test is how the issue is handled by the retailer and manufacturer.

While I agree the OP jumped the gun blasting Trek before apparently even contacting the bike shop, I understand the frustration. I look forward to them coming back here and letting us know how it worked out.

rekmeyata

That warranty is for the frame not the components, he probably has either an issue with a component, or an issue with his brain which Trek won't cover at all.

GamblerGORD53

Why the hell is TREK calling their bike a Marlin?? Trying to confuse the Marin name??
This proves all bearings come tight or poorly lubed.

Eric F 

Yes. I acknowledged my mistake in my next post.

Kai Winters

So to be practical and think a bit critically the OP should have immediately contacted the shop where he bought the bike. He states it is only one month old so there is no concern regarding warranty repair or replacement.
Why he voices his concern and complaint here is beyond me especially when his last sentence asks if the shop will do something...paraphrasing here of course.
So I guess I/we have to tell this person what to do since he doesn't appear to know.
ggbo951a...call the freakin' bike shop and tell them what you have posted here...geez if he bought a $15 toaster at Wally World and it quit working he likely would just return it for money back or a replacement...this is the same freaking situation.
The shop will tell you to bring the bike in so they can inspect the problem area and if it needs a repair it will be repaired and there should be no cost to you...matter of fact the shop should apologize to you on behalf of Trek.
If it is determined by the shop that it can't be fixed but should be replaced under warranty they will likely contact Trek...or their Trek rep...and go through the process of warranty replacement...This happens with all bike brands from time to time if indeed a replacement is necessary...or a repair will take care of the problem.
If it can be repaired but you don't want the bike you should expect a lot of push back and the likely hood that you will be told it is not possible or the shop may offer to take the bike back as a 'trade in' and offer you some sort of a deal...this too happens and in all honesty nobody wins and in the end both sides are upset and angry...
I do find it interesting that he posted this 6 days ago and poof not a word since...
I am curious as to what he has done and what the shop...if he actually contacted the shop that is...has said to him...

Calsun

The shop is what should have been criticized and using Yelp to rate the business that failed to check out the bike before selling it. When in college I worked in a bike shop and every bike needed the bottom bracket, wheel, and head tube bearings check and usually grease needed to be added. It was part of the bike's setup for the buyer. Whether the bike came from Italy or France or other country the bearings had just enough grease to prevent corrosion while the bike was in the warehouse or hold of the ship.

wheelreason

One of the Gary Fisher guys probably came up with it.....

Trakhak

I worked in five different bike shops in New England and the mid-Atlantic over the course of around 15 years. None of those shops had a policy of routinely checking bearing assemblies for grease during assembly of a new bike. The bearings were routinely adjusted, since they were often too tight, but if a shop owner saw a mechanic backing off a bearing adjustment solely to add grease, there might have been some harsh words spoken.

Reminds me of a conversation I once had with the sales rep from a mid-Atlantic bike parts and accessories distributor. He had been describing a smart-looking new shop that had been opened in Virginia by a well-known ex-bike racer.

I asked idly, "Which shops do you prefer to visit: the ones owned by bike racers or bike enthusiasts or the ones run by businessmen who opened a bike store purely as a business venture?"

He said, "I like talking to the bike guys. But I like the business guys because they usually stay in business and they pay their bills on time."

smd4

Same. Three shops over 10 years.

MoAlpha

I spent a summer during college assembling bikes for a Schwinn shop which had "Lawn Equipment" in its name. We had air tools for speed and did not adjust anything. I don't recall meeting a real mechanic either.