My LBS... wtf?
#26
Tête de Limace
Joined: Jun 2005
Posts: 1,578
Likes: 7
From: Maryland
Bikes: 2001 Lemond Nevada City; ~1987 Peugeot US Express; ~1985 Panasonic Sport 500
Originally Posted by Mxu
I worked a job where I had to make the rectangle meat go into the round bun, that was tough.
There's a bike club downtown that has a bike repair class on Thursdays, I'm considering going when I have the time. And spending $6.95 on a bicycle repair manual is something I'd gladly do, no haggling neccesary.
Derailleur? Or Sheldon Brown's Derailer? I still don't know if this applies to the whole gear system, the dangling thing, or none of the above. I'm trying to find a big diagram of a bicycle with arrows pointing to and naming all the parts.
There's a bike club downtown that has a bike repair class on Thursdays, I'm considering going when I have the time. And spending $6.95 on a bicycle repair manual is something I'd gladly do, no haggling neccesary.
Derailleur? Or Sheldon Brown's Derailer? I still don't know if this applies to the whole gear system, the dangling thing, or none of the above. I'm trying to find a big diagram of a bicycle with arrows pointing to and naming all the parts.
#27
Tête de Limace
Joined: Jun 2005
Posts: 1,578
Likes: 7
From: Maryland
Bikes: 2001 Lemond Nevada City; ~1987 Peugeot US Express; ~1985 Panasonic Sport 500
Anything that's not on the previous diagram is not worth knowing.
j/k, look it up in sheldon brown's glossary. https://sheldonbrown.com/glossary.html
Things I can think of off the top of my head that aren't on the previous diagram . . .
Bottom Bracket
Seat Stay
Chain Stay
Headset
Henway
j/k, look it up in sheldon brown's glossary. https://sheldonbrown.com/glossary.html
Things I can think of off the top of my head that aren't on the previous diagram . . .
Bottom Bracket
Seat Stay
Chain Stay
Headset
Henway
#28
Badger Biker
Joined: Jul 2004
Posts: 974
Likes: 1
From: Beloit, Wisconsin
Bikes: Cannondale Saeco CAD-3, Surly Cross Check
Originally Posted by gurana
Doing it for free may have earned them the loyalty of this person.
And if this poster is complaining about an $8 charge, it's a sure bet he won't be back for anything.
#29
If I were rolling in the dough I'd say people who haggle on a price of a VW Jetta were cheap. It's a business for goodness sake.
It's the guy's money, not yours.
It's the guy's money, not yours.
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#30
" they cant take some guy off the street, give him a robe and tell him to fix bikes"
I didn't get a robe.... I want a robe.-Rev.Chuck
Looking up the average mechanic wage does not give you the wage of a bike mechainic. See that word, AVERAGE? That means they take all the mechanics salaries(That means all the mechanics, including the guys that make 80K fixing BMWs and Mercedes), add them up, then devide by the number of mechanics. Bike mechs make the low end of the scale, more like $10 an hour. We do it because we like to work on bikes. Thanks to people like you there will be fewer of us every year, because we are here to fix the damn bike, not haggle with children. Thanks to the fuel crunch we may become more necessary to the public, and our value may climb.
I didn't get a robe.... I want a robe.-Rev.Chuck
Looking up the average mechanic wage does not give you the wage of a bike mechainic. See that word, AVERAGE? That means they take all the mechanics salaries(That means all the mechanics, including the guys that make 80K fixing BMWs and Mercedes), add them up, then devide by the number of mechanics. Bike mechs make the low end of the scale, more like $10 an hour. We do it because we like to work on bikes. Thanks to people like you there will be fewer of us every year, because we are here to fix the damn bike, not haggle with children. Thanks to the fuel crunch we may become more necessary to the public, and our value may climb.
#31
Senior Member

Joined: Oct 2004
Posts: 925
Likes: 0
From: Mountain View, CA
Bikes: 1999 Seven Sola, 2004 Bianchi Axis, 2005 Trek Madone 5.2 SL, 2006 Merlin Works CR 3/2.5, 2009 Kona Ute, Spot Acme, 2017 Raleigh Roker Comp, 2016 Specialized Camber Expert 29
If you were a 16 year old Tera Patrick (not sure if her Asian mom can fix bikes as well as your dad), I'm sure the bike shop would have fixed your bike for free.
#32
Si Senior
Joined: Nov 2004
Posts: 2,669
Likes: 11
From: Naperville, Illinois
Bikes: Too Numerous (not)
Originally Posted by Paniolo
Well, I'm in retail and I tend to look at this as in the time the lbs spent in haggling about $8 they could have just untangled the chain and gained a customer for future purchases. Instead they have likely lost a customer for ever. Their labor, overhead etc was not impacted at all by this, but they lost an opportunity to gain a customer ... not to mention the bad word of mouth mxu is spreading locally at his school etc. instead of the good word of mouth if they just fixed it. Sure they didn't owe him anything ... but they missed a no cost opportunity to gain a customer.
#33
Oh yeah, that is a very fair comparison. You must work for a comapny that lets you keep all the money grossed on company time. Based on USA today, Lay's yearly salary was more then 70 times my total income for the last twenty years
#34
Senior Member

Joined: Jun 2003
Posts: 18,138
Likes: 324
Bikes: 2 many
Originally Posted by dbg
Well I'm going to agree with the above. 5 minutes to straighten out the chain and show him how to mount a rear wheel could win a long term customer and maybe many more. But many of you would pass that up in favor of squeezing $8 out of a kid. Bernie Ebbers and Ken Lay would be proud of you.
If there is another person in the bike shop or a few, or if he had a friend with him, and they did do it for free then the others will expect what they "perceive" to be small things for free too. Since they won't be, and you can't do them for free, then you are the bad guy only worse. This time much worse. It goes on and on. Typically a person who does what this person did will continue the pattern and not become a spending customer anyway. It's a judgment call by the shop at the time, it could go either way, but many people typically do the same thing over and over, especially kids.
Last edited by 2manybikes; 09-08-05 at 10:29 PM.
#36
Senior Member
Joined: Jul 2005
Posts: 145
Likes: 0
From: Washington
Bikes: Felt 70 & Specialized Rockhopper
You're complaining over an $8 bill?....and then haggle to get it to $5.
Listen, if you can't do it then pay, simple as that. Either that, let this be a lesson to you if $8 is too much. First, stay in school, second go on to college and third...get a good job and not one that pays like crap. There you go, after that, the $8 will seem like a bargain.
Listen, if you can't do it then pay, simple as that. Either that, let this be a lesson to you if $8 is too much. First, stay in school, second go on to college and third...get a good job and not one that pays like crap. There you go, after that, the $8 will seem like a bargain.
#37
Senior Member

Joined: Jun 2003
Posts: 18,138
Likes: 324
Bikes: 2 many
Originally Posted by Rev.Chuck
Cashier, " Your groceries come to $87.43"
Customer, " Wow, you are making out like a bandit! What are you doing buying a yacht"?
Customer, " Wow, you are making out like a bandit! What are you doing buying a yacht"?
watch me do it."
#40
Zippy Engineer


Joined: Jan 2003
Posts: 1,801
Likes: 0
From: IN
Bikes: Bianchi 928, Bianchi Pista Concept 2004, Surly Steamroller, 1998 Schwinn Factory Team Homegrown, 1999 Schwinn Homegrown Factory, 2000 Schwinn Panther, Niner EMD9
Originally Posted by dbg
Well I'm going to agree with the above. 5 minutes to straighten out the chain and show him how to mount a rear wheel could win a long term customer and maybe many more. But many of you would pass that up in favor of squeezing $8 out of a kid. Bernie Ebbers and Ken Lay would be proud of you.
Once you do it free for one kid, all his buddies come in wanting free stuff. As others have mentioned, I've seen it happen many times. Bike shops have to maintain the profitability of the service department as margins dwindle elsewhere and people expect us to sell things at or below cost.
I'd suggest you actually work in a bike shop before passing judgement, especially with such a laughable comparison.
#41
Why is there so much hostility toward bike shops here? Why do people think it is ok to haggle about everything in a shop? I have said it before and it was itterated here in this thread. You do not do this in a grocery store so............. Alot of people here poison themselves with alchohol here do you haggle on the price of beer? Beer and liqour is outrageously priced.
Just deal with it. Bike shop owners have to make a living so just deal with it. Geez there has to be a few hundred LBS bashing threads here just stop it.
Just deal with it. Bike shop owners have to make a living so just deal with it. Geez there has to be a few hundred LBS bashing threads here just stop it.
#42
Badger Biker
Joined: Jul 2004
Posts: 974
Likes: 1
From: Beloit, Wisconsin
Bikes: Cannondale Saeco CAD-3, Surly Cross Check
Originally Posted by Hunter
Why is there so much hostility toward bike shops here? Why do people think it is ok to haggle about everything in a shop? I have said it before and it was itterated here in this thread. You do not do this in a grocery store so............. Alot of people here poison themselves with alchohol here do you haggle on the price of beer? Beer and liqour is outrageously priced.
Just deal with it. Bike shop owners have to make a living so just deal with it. Geez there has to be a few hundred LBS bashing threads here just stop it.
Just deal with it. Bike shop owners have to make a living so just deal with it. Geez there has to be a few hundred LBS bashing threads here just stop it.
#43
Tête de Limace
Joined: Jun 2005
Posts: 1,578
Likes: 7
From: Maryland
Bikes: 2001 Lemond Nevada City; ~1987 Peugeot US Express; ~1985 Panasonic Sport 500
I'm all for good word of mouth, but if that word of mouth is, "go here, they do stuff for free" you may want to be careful.
Now, someone previously mentioned that if it's a quick fix do it for free. I can agree with that; but I'm going to trust the bike shop guy here in using his judgement in assessing the situation. The OP thought it was a simple quick fix, but he's not sure about how the 'hangy' thing is supposed to hang. I don't know what the hell he's talking about (probably the RD) but it may not have been such a quick fix.
Now, someone previously mentioned that if it's a quick fix do it for free. I can agree with that; but I'm going to trust the bike shop guy here in using his judgement in assessing the situation. The OP thought it was a simple quick fix, but he's not sure about how the 'hangy' thing is supposed to hang. I don't know what the hell he's talking about (probably the RD) but it may not have been such a quick fix.
#44
Senior Member

Joined: Oct 2004
Posts: 925
Likes: 0
From: Mountain View, CA
Bikes: 1999 Seven Sola, 2004 Bianchi Axis, 2005 Trek Madone 5.2 SL, 2006 Merlin Works CR 3/2.5, 2009 Kona Ute, Spot Acme, 2017 Raleigh Roker Comp, 2016 Specialized Camber Expert 29
I recently tipped my local bike mechanic $5 since he installed the Flight Deck on my new bike overnight. I think I'll make it $8 next time.
#45
Si Senior
Joined: Nov 2004
Posts: 2,669
Likes: 11
From: Naperville, Illinois
Bikes: Too Numerous (not)
If his dad fixed it, it's unlikely it was a difficult job. And his not knowing how the dangly thing should work hardly indicates derailer repair is necessary. (Unless his not-knowing equates to an opportunity to squeeze him for money. I certainly hope that was not your implication.)
To a newbie, reinstalling a rear wheel can be daunting. To a bike shop mechanic it should be simple. I just don't like the "I don't even look at it for less than 8 bucks" approach.
And maybe you bike shop owners and workers who do take that attitude should list your shop names so we can all know who to avoid.
I have several local shops I frequent. They all are great about these things. I recommend them to everyone who asks and send in lots of bike business, and I spend all my big ticket money with them (auto bike racks, shoes, pedals, seats, helmets, clothes, and everything else I don't want to buy used from ebay or order on line).
Why is it so tough to be decent to people. If you think that threatens your business then you should already know one of your problems.
To a newbie, reinstalling a rear wheel can be daunting. To a bike shop mechanic it should be simple. I just don't like the "I don't even look at it for less than 8 bucks" approach.
And maybe you bike shop owners and workers who do take that attitude should list your shop names so we can all know who to avoid.
I have several local shops I frequent. They all are great about these things. I recommend them to everyone who asks and send in lots of bike business, and I spend all my big ticket money with them (auto bike racks, shoes, pedals, seats, helmets, clothes, and everything else I don't want to buy used from ebay or order on line).
Why is it so tough to be decent to people. If you think that threatens your business then you should already know one of your problems.






