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Old 04-20-09, 11:34 PM   #1
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Motobecane Fantom Cross

I am newer rider, and just started to enjoy getting out for longer rides. I am working up to commuting (40 +miles RT). I bought a Motobecane Fantom Cross. I have ridden my new Fantom Cross bike less than 11 times. Yesterday climbing the hill back to my house the chain split (pin came out) and the chain-link wedged into the guide of the derailer causing; an abrupt stop to my climb, my derailer hanger to sheer off, and the derailer to become wedged into my spokes.

Unable to bike / train / enjoy summer weather. Chain - shot; Derailer - bent and sheered off at mount; Rim - bent; rider/consumer - angry and dissonant.

I contacted bikesdirect yesterday, with a picture of the chain split around the derailer guide. So far no reply. I will chronicle my experience with Motobecane as we go. Anyone interested in the pictures, and I will post on flikr.

Anyone have suggestions. If you work for a LBS, I have already eaten my share of crow...I thought I would try to help anyone else that is interested in purchasing a new bike make an more educated decision. Perhaps Motobecane will take care of the issue in an equitable / expedient way. If that is the case you will find an accurate account of exactly what transpires.

Is this chain link coming apart a common occurrence? An acquaintance at a LBS said it was likely whomever installed and put on the chain, that did not ensure the final chain link was properly secure.
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Old 04-21-09, 06:32 PM   #2
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You can take your dissatisfaction to the BBB. I hope that you can turn this into a positive experience.
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Old 04-23-09, 03:01 PM   #3
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this sounds painful... pics?
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