Bike Forums - Performance running special for Team Performance Member

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Quote:

Originally Posted by prabbit

My order from Aug. 1 has not yet shipped.

I ordered on 8/2 and got mine in 4 days. Yours shouldn't be that late.

bkr

Quote:

Originally Posted by bkrownd

Yep, I called customer service and they said there are two distinctly different kinds of memberships: "retail" and "mail-order". I had them change me from the retail store Tem Performance membership to the mail-order/web Team Performance membership. I'm not sure if they'll transfer any of the points from my recent orders or not.

bkr

Grrrr...a week later not only have I not received any new points from recent orders, but 1/3 of my old points have disappeared in the last 3 days for some reason. Wish I knew what was going on.

I've started to notice the overbilling as well. My last order was $104.90, and I was billed $117... they credited me $17 after I sent an e-mail... but it's now an error in my favor, but it's still not right.

They look to have a new web interface. Maybe there are some bugs that haven't been worked out? I'll bet that phone orders won't have these mistakes. In the meantime, if you order online, keep an eye on your actual charges.

Quote:

Originally Posted by Bike2Ride

I think I am about done shopping at performance... Sure I a save a few bucks with these deals, but the time I spend fighting for my money back after their mistakes negates this. Performance was supposed to give me back $24.17, instead, I only got back $19.32. How many times can one store honestly make a mistake? Due to how many people I am seeing having problems here I have a feeling Performance is either doing this on purpose or at a minimum neglecting their responsibilities to fix their problems. Either way it is illegal. I am thinking a complaint to the proper authorities might help them along a bit...