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Thread for Specialized Sirrus

Old 09-14-17, 11:49 AM
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Glad to see there are so many happy Sirrus owners! I hope to become one myself, but there's an issue. I purchased a 2017 Sirrus Elite last month and immediately had problems. Specifically, the chain is making contact with the front derailleur in every gear when on the big cog, no matter what setting the derailleur is on. I took the bike back to the LBS and they "adjusted" it. Upon test riding it in the parking lot, when the chain was on the small cog it seemed fine, but when on the big cog there was no change. The LBS indicated there wasn't anything else they could do and I left disappointed. The following day, I tried riding the bike at home and decided that I could not put up with the noise. Upon making a closer inspection on what might be causing the issue it looked to me that as the large cog rotated, the chain suddenly shifts/oscillates from side to side enough to contact the derailleur over half its rotation. By comparison, the crankset on my 1995 Specialized Hardrock Sport also oscillates slightly, but not enough to contact the derailleur.
So, a few days later I brought the bike back to the LBS and told them that I thought the cause of the problem was that the crank may be out of round. It was mentioned to me then that Specialized has been having problems with the FSA cranks. (As a side note, the 2018 Sirrus Elite uses a Praxis crankset and bottom bracket and not FSA components.) The LBS wrote up a work order to inspect the bike further and they committed to contacting their Specialized rep for options to solve the problem.
Two weeks later, I was contacted by the LBS that my bike was ready to be picked up. When I pressed them for what was done, they indicated that they 'straightened' the crank, but they did not seem certain that the problem has been solved. It was also mentioned that another option might be to switch out the FSR crankset at cost, but to what or how much was not said.
Please note that if you've read this post to this point, this is not a rant on the manufacturer or the LBS. Tomorrow, I'll be going to the shop with mixed emotions. On the one hand, it seems to me that if bike is defective, perhaps it would be in my best interest to return it for a refund. On the other hand, I wanted to have the same positive experience with this bike as those of you have had with your Sirrus bikes. Frankly, I'm skeptical that the 'repair' will work and that the option of replacing the crankset will include charging me for the parts. If a proper fix is to replace the crankset, shouldn't the cost be covered by the manufacturer? Well, I hope to have more answers tomorrow.
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Old 09-14-17, 10:06 PM
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I think you need to find another LBS.
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Old 09-14-17, 10:51 PM
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Originally Posted by CC driver
...On the one hand, it seems to me that if bike is defective, perhaps it would be in my best interest to return it for a refund...
I'd do this (get a refund) and then get another Sirrus. You might need to use a different store for your second bike if the current store throws their toys out of the cot but it seems to me as if the crank, chainrings or BB are not true - it could even be a defective frame.

Alternative would be to have the whole front end swapped out but that should be a warranty claim, not an expense to you.

Sorry to hear about this and I hope you get it all sorted out.
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Old 09-15-17, 07:27 AM
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It's either faulty or the LBS doesn't know how to set up gears properly, which wouldn't surprise me. The bike should neither need repair or the chain should make contact with the derailleur at all. Get a refund and find another shop pronto.

Another option could be to get some refund and take the bike to proper LBS and have it set up properly.
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Old 09-15-17, 07:39 AM
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Yeah it sounds like the LBS is incompetent. They should be able to identify the problem and fix it on the spot OR submit a warranty claim to Specialized.

Most reputable LBS will know the warranty claim will be approved so they'd go ahead and fix the issue right away with their in stock parts (assuming they have them on hand) then they'd deal with Specialized to get reimbursed later.

I'd say get a refund if you can. Sounds to me like it's a shady and incompetent LBS so I doubt they'd offer you one but if they do, take it and run to a different LBS as fast as you can.

Good luck!
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Old 09-15-17, 11:23 AM
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I had a similar issue with my new Specialized Crosstrail Elite. I absolutely loved the bike but I initially noticed some 'rubbing' of the chain with the derailleur. Over the next few weeks, this worsened such that I had difficulties changing gears. This eventually lead to a subtle oscillation from side-to-side of the crankset (my apologies if I'm getting the terms wrong....). Eventually while climbing up a hill, the entire crankarm fell off. I've tried to attach photos but I see that I have to post >10 times to be allowed to post....

I was pretty disappointed. I never had issues with my 2013 Specialized Sirrus Comp. I went back to the LBS. Over a few hours, the LBS made various adjustments but the bike still didn't feel 'right' on various trials of riding. They eventually appreciated that the side-to-side oscillation was worsening and they discovered that the 'standardized spline' and the 'shoulder stop for the crank arm' were stripped. There were other problems but I'm uncertain of all of the details.

The LBS was quite apologetic. They did not feel that it was an issue of not putting the bike together incorrectly and that it was a manufacturers defect. They offered to replace the entire crankset but I wasn't happy with this solution. They understood my concerns and were kind enough to get me a new Crosstrail Elite. So far, the new Crosstrail Elite has been fantastic.

I hope your LBS treats you fairly. Hang in there and hopefully, this experience doesn't taint your overall enjoyment of this terrific bike. Good luck.
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Old 09-16-17, 09:10 PM
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Thanks for the feedback and well wishes. The LBS is replacing the crank and BB (both FSA components) with a Shimano Sora crank and compatible Shimano BB. Parts and labor are being charged off as warranty, so no cost to me. They didn't have the crank in stock but committed to obtaining one quickly and to have the bike ready by next Wednesday or Thursday. Naturally, my hope is this will solve the problem. If it doesn't, then we'll just have to cross that bridge when we come to it.

The bike already has Sora derailleurs and cassette, so in theory, completing the drive train with a Sora front end should work well. There are two slight differences between the FSA and Sora cranks. The chainrings on the FSA are 48/32, while the Sora crank is 50/34. The other difference is the length of the crank arm on the Sora is about 2mm longer. Would there be a noticeable difference in having two extra teeth on this bike? There are other hybrid bikes that come with a 50/34 crank, like the Felt Verza, so perhaps it's an either or situation?
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Old 09-16-17, 10:14 PM
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Originally Posted by CC driver
Thanks for the feedback and well wishes. The LBS is replacing the crank and BB (both FSA components) with a Shimano Sora crank and compatible Shimano BB. Parts and labor are being charged off as warranty, so no cost to me. They didn't have the crank in stock but committed to obtaining one quickly and to have the bike ready by next Wednesday or Thursday. Naturally, my hope is this will solve the problem. If it doesn't, then we'll just have to cross that bridge when we come to it.

The bike already has Sora derailleurs and cassette, so in theory, completing the drive train with a Sora front end should work well. There are two slight differences between the FSA and Sora cranks. The chainrings on the FSA are 48/32, while the Sora crank is 50/34. The other difference is the length of the crank arm on the Sora is about 2mm longer. Would there be a noticeable difference in having two extra teeth on this bike? There are other hybrid bikes that come with a 50/34 crank, like the Felt Verza, so perhaps it's an either or situation?
For a warranty repair on a new bike, they really should put the bike back to stock, especially with respect to changes in gearing and fit. (Whether the crank substitution is an upgrade or not, I don't know the pecking order here.) Now if you want to change the gearing or fit, then maybe they should give you the option to make changes you'd desire, but not present it to you as the only way to fix it. (In cases where the stock parts have been discontinued and are not available anymore, then you need to be more flexible, but on a 2017 bike, I don't see this as likely.) The gearing and fit changes are minor, but Specialized spec'ed the gearing and crankarm length to be what they thought is optimal, so unless you have a good reason to want a change, I don't see why you should have to accept a change.

Excuse me for being blunt, but it sounds like your bike shop is completely incompetent. Do you have any other options where you live? Any Specialized dealer should be able to do warranty repairs on the bike.

- Mark

Last edited by markjenn; 09-16-17 at 10:17 PM.
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Old 09-16-17, 11:06 PM
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Thanks, Mark! The impression I got while at the LBS was that the FSA crank may be difficult to get (a 48/32 version is not listed on the FSA website and it's possible that the parts made for Specialized and/or other bike manufactures might not be exactly the same) and that 'upgrading' to a Sora crank was being done as an accommodation. However, since the Sora is not offered in 48/32, the 50/34 version was the closest.

I think I'm being reasonable in giving the LBS the opportunity to correct the situation, but when I test ride the bike next week if it's not operating flawlessly, then I think that'll be the time to escalate the issue and insist on a refund. I do want to become a happy Sirrus owner, like so many others on this thread, but I will thoroughly test every ring/gear combination to ensure proper performance.
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Old 09-17-17, 02:35 AM
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Originally Posted by badger1
So, the new carbon Sirrus ('18) is up on the Cdn and U.S. websites.

It's as if Specialized listened to me and ... there we are

Kinked top tube gone? Yep. Kinked chainstays gone? Yep. Hideous 'integrated' stem thing gone -- on the top two models? Yep. Decent sealed-bearing wheelset? Yep. F/R thru-axles? Yep. Flat-mount brakes? Yep. Threaded b/b? Yep. Best of all, Future Shock headset is present/correct on the top two models.

Bike is now head-to-head with the lovely new Trek FXS 6/5 in looks, geometry, functionality. Both are what I would call true 'flat bar road bikes.' I do not want a press-fit b/b, however, and given that my LBS is a Specialized dealer and that between the rear Isospeed or front Future Shock my preference is for the latter ... order will soon be going in for this (size M):

https://www.specialized.com/ca/en/me...-carbon/129092

Tires and saddle will be changed out at point-of-sale -- and that's about it that I can see. Slightly heavy crankset will be replaced after one season.

That said, mini-rant: Specialized Canada's pricing is quite simply outrageous. I am going to buy the bike (Expert) which at 2650 or so Cdn is a bit of a rip (1850 or so U.S) given today's exchange rate, but that pales utterly in comparison to the differential on the Pro: how the **** does 2300 U.S. translate to 3650 Cdn? Today's exchange rate: 2300 U.S. is 2800 Cdn or so. Even allowing for a bit of gouging, 3650 is simply appalling. Specialized Canada should be ashamed of itself. /rant.
Bike is now head-to-head with the lovely new Trek FXS 6/5 in looks, geometry, functionality. Both are what I would call true 'flat bar road bikes.'
No, it's a "hybrid gravel bike"
Trek Madone road bike with flatbar= true flat bar road bike
Specialized Sirrus with hybrid frame and FS= hybrid gravel bike (next step is Crosstrail)
That said, the bike looks like a killer. I want one only thing thing who's gone is 11*1 gearing setup. Buy the bike in US and cycle it over the border you dont pay tax on used things right?
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Old 09-17-17, 06:28 AM
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Originally Posted by Lt Stonez
Bike is now head-to-head with the lovely new Trek FXS 6/5 in looks, geometry, functionality. Both are what I would call true 'flat bar road bikes.'
No, it's a "hybrid gravel bike"
Trek Madone road bike with flatbar= true flat bar road bike
Specialized Sirrus with hybrid frame and FS= hybrid gravel bike (next step is Crosstrail)
That said, the bike looks like a killer. I want one only thing thing who's gone is 11*1 gearing setup. Buy the bike in US and cycle it over the border you dont pay tax on used things right?
We'll always disagree about this, but it doesn't matter

By the way, there is no such thing as a "hybrid gravel bike." So-called 'gravel bikes' are simply what used to be called 'hybrids', being marketed to folks who wouldn't be caught dead riding a 'hybrid' or any bike without drop bars. In other words, gravel bikes are simply drop-bar hybrids.
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Old 09-17-17, 07:30 AM
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I've always thought about the road -v- hybrid like this:

Road = Drop with road geometry with road bike components
Hybrid = Flat with hybrid geometry with road road components

Neither is faster than the other, in most instances, if all things are equal. I prefer the hybrid geometry and I prefer flat bars over drops. The new hybrids that have came out in the past few years are stellar road bikes with a flat bar, different geometry and road components.

Many top of the line hybrids come loaded with high end parts. The new Canyon comes with road Dura Ace components and it's loaded to the hit.
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Old 09-18-17, 09:45 AM
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Originally Posted by CC driver
Thanks, Mark! The impression I got while at the LBS was that the FSA crank may be difficult to get (a 48/32 version is not listed on the FSA website and it's possible that the parts made for Specialized and/or other bike manufactures might not be exactly the same) and that 'upgrading' to a Sora crank was being done as an accommodation. However, since the Sora is not offered in 48/32, the 50/34 version was the closest.

I think I'm being reasonable in giving the LBS the opportunity to correct the situation, but when I test ride the bike next week if it's not operating flawlessly, then I think that'll be the time to escalate the issue and insist on a refund. I do want to become a happy Sirrus owner, like so many others on this thread, but I will thoroughly test every ring/gear combination to ensure proper performance.
It's great that you're being accommodating and giving them a chance, but unless you're in a huge hurry, I would think they could find the FSA 48/32 without a lot of trouble. Just typing "FSA 32/48" in google brought up several places that appear to have it in stock.

https://www.competitivecyclist.com/f...nture-crankset

But I did briefly go up on the FSA website and for some reason they don't list the 32/48 for the Gossamer. Weird. I also note that Specialized is spec'ing a Praxis for the 2018s so if they're having trouble getting the bike to 2017 spec, I'd be inclined to ask that they bring it up to an equivalent 2018 with the same gearing and crankarm length, assuming Specialized didn't change the bottom bracket standard.

https://praxiscycles.com/product/alba-m30/

I just think they're doing stuff that is easiest for them, rather than you. But then changes we're talking about here ARE minor. And it's not like this is a $5K bike. In any event, good luck and hope things work out well.

- Mark
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Old 09-18-17, 10:33 AM
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48 to 50 is 4% difference. Not enough to notice or worry about.
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Old 09-18-17, 11:04 AM
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Originally Posted by Sal Bandini
48 to 50 is 4% difference. Not enough to notice or worry about.
Of more concern for most riders of a hybrid like this is the 6% difference (32 to 34) in lowest gear. While it is not a big change, I think most riders would notice having a gear that allowed 80 rpm rather than 75 rpm on a steep climb. But everything is a compromise.... strong climbers or people living in flatland would probably rather have the higher gears.

- Mark
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Old 09-18-17, 11:35 AM
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Originally Posted by markjenn
Of more concern for most riders of a hybrid like this is the 6% difference (32 to 34) in lowest gear. While it is not a big change, I think most riders would notice having a gear that allowed 80 rpm rather than 75 rpm on a steep climb. But everything is a compromise.... strong climbers or people living in flatland would probably rather have the higher gears.

- Mark
True but even with new chainring bike will have 1:1 gearing in lowest gear. Who's to say the 6% change doesn't improve the rider's comfort?
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Old 09-18-17, 11:42 AM
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Originally Posted by Sal Bandini
Who's to say the 6% change doesn't improve the rider's comfort?
The appropriate party to "say" is the owner, not the bike shop. If he wants the change, great, but he shouldn't be required to accept it in order to get a warranty fix for a new bike.

- Mark
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Old 09-18-17, 11:57 AM
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Originally Posted by markjenn
The appropriate party to "say" is the owner, not the bike shop. If he wants the change, great, but he shouldn't be required to accept it in order to get a warranty fix for a new bike.

- Mark
This!
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Old 09-18-17, 11:59 AM
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Originally Posted by markjenn
The appropriate party to "say" is the owner, not the bike shop. If he wants the change, great, but he shouldn't be required to accept it in order to get a warranty fix for a new bike.

- Mark
He is asking if there will be noticeable difference in 2 teeth, not whether it's ethical or right to do the change. Our dialog was about the gear change, not the ethics.
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Old 09-18-17, 12:52 PM
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Originally Posted by Sal Bandini
He is asking if there will be noticeable difference in 2 teeth, not whether it's ethical or right to do the change. Our dialog was about the gear change, not the ethics.
Okay, but even on this narrowed discussion, I disagree that a 6% change in gearing would not be "noticeable". I would certainly notice it and I think the vast majority of riders would too.

- Mark
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Old 09-18-17, 09:53 PM
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Originally Posted by CC driver
Glad to see there are so many happy Sirrus owners! I hope to become one myself, but there's an issue. I purchased a 2017 Sirrus Elite last month and immediately had problems. Specifically, the chain is making contact with the front derailleur in every gear when on the big cog, no matter what setting the derailleur is on. I took the bike back to the LBS and they "adjusted" it. Upon test riding it in the parking lot, when the chain was on the small cog it seemed fine, but when on the big cog there was no change. The LBS indicated there wasn't anything else they could do and I left disappointed. The following day, I tried riding the bike at home and decided that I could not put up with the noise. Upon making a closer inspection on what might be causing the issue it looked to me that as the large cog rotated, the chain suddenly shifts/oscillates from side to side enough to contact the derailleur over half its rotation. By comparison, the crankset on my 1995 Specialized Hardrock Sport also oscillates slightly, but not enough to contact the derailleur.
So, a few days later I brought the bike back to the LBS and told them that I thought the cause of the problem was that the crank may be out of round. It was mentioned to me then that Specialized has been having problems with the FSA cranks. (As a side note, the 2018 Sirrus Elite uses a Praxis crankset and bottom bracket and not FSA components.) The LBS wrote up a work order to inspect the bike further and they committed to contacting their Specialized rep for options to solve the problem.
Two weeks later, I was contacted by the LBS that my bike was ready to be picked up. When I pressed them for what was done, they indicated that they 'straightened' the crank, but they did not seem certain that the problem has been solved. It was also mentioned that another option might be to switch out the FSR crankset at cost, but to what or how much was not said.
Please note that if you've read this post to this point, this is not a rant on the manufacturer or the LBS. Tomorrow, I'll be going to the shop with mixed emotions. On the one hand, it seems to me that if bike is defective, perhaps it would be in my best interest to return it for a refund. On the other hand, I wanted to have the same positive experience with this bike as those of you have had with your Sirrus bikes. Frankly, I'm skeptical that the 'repair' will work and that the option of replacing the crankset will include charging me for the parts. If a proper fix is to replace the crankset, shouldn't the cost be covered by the manufacturer? Well, I hope to have more answers tomorrow.

Sorry to hear about the issues, i also have a 17 sirrus but the expert x1 version which has the 1x11 crank and I've had zero issues with it, i actually replaced my crank with the sram force 1 carbon crank.
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Old 09-19-17, 12:32 PM
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Originally Posted by markjenn
Okay, but even on this narrowed discussion, I disagree that a 6% change in gearing would not be "noticeable". I would certainly notice it and I think the vast majority of riders would too.

- Mark
Fair point. I focused on the big chainring, neglected to think of the small one.
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Old 09-19-17, 02:22 PM
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Originally Posted by Sirrus17
Sorry to hear about the issues, i also have a 17 sirrus but the expert x1 version which has the 1x11 crank and I've had zero issues with it, i actually replaced my crank with the sram force 1 carbon crank.
Did you have to replace the bottom bracket? If so which one?
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Old 09-19-17, 02:53 PM
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Originally Posted by s2000zr
Did you have to replace the bottom bracket? If so which one?
Yes SRAM gxp bottom bracket

Paid $180 for the crank, $25 for BB and $35 for labor on both.
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Old 09-19-17, 03:48 PM
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Don't mind the goofy seat, it was either that or no riding for life after my reconstructive surgeries to the perineum.

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