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-   -   Thumbs up to Bacchetta (https://www.bikeforums.net/recumbent/757225-thumbs-up-bacchetta.html)

Artkansas 08-03-11 06:32 PM

Thumbs up to Bacchetta
 
I have to give a shout-out to Bacchetta for some good customer service. The screws that hold the seat to the seat bracket apparently worked their way out over the course of 3 years riding. But when it got down to 1 screw, things became noticeably wobbly. The screws were fairly specialized being counter-sunk and having allen heads.

An email to them got 4 new screws in the mail to me, no charge. :thumb:

As thanks, I sent them an article I had written, about recumbents in general and mentions Bacchetta, that is in this issue of the Emerald City of the South.

dcrowell 08-04-11 08:03 AM

Nice. They replaced my entire seat bracket on my Agio... but this was through the dealer. I only have one 'bent, but it's a good one. :)

gcottay 08-04-11 10:09 AM

Other Bacchetta riders have had similar experiences with the seat mounting bolts. It's probably worth using some Blue Loctite or similar.

GeoBigJon 08-04-11 09:19 PM

Sounds like a good deal to me, it is always nice to see and hear that some companies take care of customers.

yodacallmesome 08-21-11 10:34 AM

Happened to me too. What was your recline?
 
I had the countersunk bolts work out on me also. I tend to ride very reclined on my Bacchetta Bella/ATT, and noticed that my recurve seat frame was hitting the main frame tube.

What was your recline position like? (Wondering if a highly reclined position contributed to the bolts working loose.)


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