I will be going in there and talking to the manager directly. My big concerns are firstly that they blew Mindy off and didn't really offer much of an explanation other than "we will try to fix it" I mean the thing has been on all of 5 hours...surely then could do a bit better from a customer service perspective. Her almost in tears on the street outside, hysterical that we just spent more $ on any other purchase we have made in the last 4 years, because some dip$hit salesman couldn't take the time to assauge her fears is NOT cool with me. Secondly I fail to understand how they can dismiss any request for compensation without even being aware what the problem is. If they at least looked at it first and came to some conclusion as to the problem, then informed us as to the remedy I would feel a little better about all this. Good thing we bought the Apple Care for Dogs sake!

Keith, you might want to try 1800 My Apple. Just to keep the pressure on. They'll likely want you to be in front of the machine, but you can just make a complaint about their authorized dealer.

I'd hate to ascribe this to a gender thing, but it's possible. Present company excepted, I've found most computer store guys are pretty much at the bottom of the evolutionary totem pole when it comes to service or general social skills. Keep at 'em and do the backup with big brothers 1800 Apple thing.

failing that send a ****ing molotov cocktail or 3 thru the front window...then call applecare and deal directly ;)

Update on exploding stuff!

Looks like the demolition is tentatively tomorrow morning at some time between 8-10, weather dependant.. anyone going to toss the dice on showing up this time?

Yah. Time? Meet? Where?

Mosdef. Particularly ones of the retail variety, present Ronins excepted. :)

+lolcats

I'm out this time around. Gotta get a couple of the tougher tune-ups done before the heat starts to melt my brain.

When we got our I Mac (damm commercials) I was like nice, very cool. Good thing we did not buy it for me! PC’s for life. ha ha

Assuming I am not incarcerated for pummeling a nerdy computer salesman....Sprints on Unwin tomorrow. 7pm.
And yes I am at work as I have no means of posting from home. Stupid work!
Oh yeah...its Bradyn's B-day tomorrow so if you see him on the road give him a B-day shout out!

I'm going to have to warn you though, that salesman probably doens't know anything about the computer he sells.

If you got apple care then they should just replace it for you on the spot... but maybe carbon cant...?

My friend got a first gen MBpro and started having problems with the fan after about two weeks. He left it for a day and they transfered all his info onto a new machine.

A few months later his HDD was making strange sounds and revving up etc, he brought it back. At this time they had upgraded their MBpro line and did the same for him; transfering all the info onto the new better specked machine within a few hours.

From my experience they seem to be good with replacing their products for you, especially if you bought apple care. But I have only dealt with the apple stores and 1 800 my apple.

The apple stores probably have more authority.

I got my powerbook at compusmart a few years back... :| so far so good.

Edit: Oh and also you can bring it to the apple store even though you didn't get it there, just bring the receipt and they will help you out, and perhapse just replace the comp for you if that's what you're wanting. Carbon isn't my fav apple reseller for sure...

So Carbon Cpmputing has determined that our problem was a hardware issue (no $hit) and they are transferring what little I had on the drive to a brand spankin' new machine...YAY! Thanks for everyones advice and help with this issue.
*Keith's eyes cease turning red, stops enlarging, ripping his clothes and turning green*

I'll send you the bill for my legal advice! :)

Thank God!!!! Have they apologized profusely for making Mindy feel bad?

Cavernhulk smaaaaash!!!!!!

hahahahahaha cavernhulk wicked...good job K...no new machine my a$$...

we woulda had to call in iherald aka jackie chiles
http://upload.wikimedia.org/wikipedi...ckieChiles.jpg
"That's totally inappropriate. It's lewd, vesivius, salacious, outrageous!"

http://upload.wikimedia.org/wikipedi...LionelHutz.jpg

Judge: Mr. Hutz, are you aware you're not wearing any pants?
Lionel Hutz: Uh, your Honor, can I call for one of those bad trial thingys?
Judge: You mean a mistrial?
Lionel Hutz: Yeah ... that's why you're the judge, and I am the law ... talkin' ... guy.

http://toronto.craigslist.org/bik/361322106.html

62cm Gardin track frame apparently raced in the LA olympics for $150

True story: iherald came into the shop one time and threatened to sue us all because his water wasn't chilled enough! He's a cold cold man ... (and now "cold as ice / he's so cold as ice" is stuck in my head, great).

:lol:

I'm going to amend the claim to include slander, discrimination and inciting mutiny! :)