p0s! I bought my first bike in March and yesterday I found two cracks on the head tube. I don't know the whole process with the warranty. Will the bike shop I bought it from send it back or will I have to do it all myself?

https://www.facebook.com/photo.php?pi...0&id=631446629

Take it to the bike shop.....

Yea that's a given but it's way to early to do that and i'm trying to get some info before hand.

Why is it too early? The shop where you bought the bike will be a much better source of info than you'll find here. Take it to the shop.

Because it's 8:00 and they don't open up til 10. lol

Cause its 8am

If you have to do anything except take it in and pick up the new bike (new frame), you need a new LBS. My Specialized frame did the same thing, and they over-nighted a frame the same day.

Thanks, that's what I was looking for.

So I went to take my bike in at lunch today and shop was closed up. I'm so frustrated

Typically, you get a new frame but have to pay for the transfer of the components if you've owned it for more than one year. If it's less than a year old, some manufacturers will pay for the transfer. I'm not sure what Scott's warranty is.

My Specialized was 7 months old. LBS said Specialized paid for the frame (with a free upgrade from a Roubaix Elite to a Roubaix Pro frameset), but that the LBS had to eat the cost of transferring components. YMMV

So my LBS contacted scott and they are replacing it with the S10 but don't have any. WTF over

Yep they are shipping a 2010 S10 frame from europe. Great i'll get my bike back in a month.

So what do you do if the manufacture replaces the frame with a frame of a different color and you don't like the color?

I've expressed my concern with my LBS and he's called them and left a message, but he doesn't think they will do anything about it.

talkin to myself

my wife's Specialized bike (white) was replaced with newer model with better components....we didn't complain about the change to silver.....

Yea they are just doing the frame which is from the S-10 it's a the better model but it's better b/c of the components the frame is the same, but all white.

wow, that bike is ALL white. I like white on my bike, but that one is all white... BUt it sure beats owning a bike you cant ride safely!

I like it...since this is what I have :

Cannondale looks Awesome with the red lettering and black wheels. The 2010 speedster is just too white for me, I would change the wheels, seat and handlebar tape to a different color. Just looks too "princessy" to me. Dont get me wrong, I do like white bikes alot, but would prefer a mix of colors.

That cannondale looks good b/c the red lettering. Like you said giantdefy the S10 is to princessy.

OP - how were you liking the Scott up unitl the issue with the head tube? I am looking at getting the 2009 S30 for the 105 component group instead of the 2010 Tiagra mix they went to. The white would grow on you I think.

I love it. But the only other road bike been on is a old OLD steel bike. Mine has the crappy components so the LBS had to do alot of adjustment to get the shifting right. And I had to do alot of adjustments with the seat that it comes with.

My LBS was like you should ride this one and then try out a bike with the dura ace components on it. I said no because I didn't want to spoil myself. In my mind, if I don't know about the better components then I won't spend the money I don't have on them.

Scott's not listening, my LBS called and told them I didn't want the white frame and they are still sending it. He's (LBS guy) is saying their is nothing he can do. ARGH!

Why dont you ask for the next model up and pay the difference out of pocket if you can afford it?