Recall Service Procedures at LBS
11-26-10 | 08:48 AM
#1
Thread Starter
Typical Scum
Joined: Jul 2010
Posts: 326
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From: Floyds Knobs, IN
Bikes: 2010 CAAD 9-5 | 2009 Giant Anthem X2
Recall Service Procedures at LBS
I'm a bicycle newb, especially when it comes to dealing with a shop. I have, what I believe to be, a GREAT LBS.
Recently I saw an FSA crank recall notice on here. I've got a bike that is affected by that particular recall and would like to get it fixed. Since they built my bike and the recall states that only 'overtightened' bolts could face this problem, am I going to run into any resistance getting this service done under the recall? Is it typical that the shops know about all these bulletins like a car dealership and that they're typically more than happy to fix these issues?
I've recently had a bad accident on a bicycle, so I want to be sure that this potential issue is fixed. My 'guess' is that you're going to say: 'If they're a good bike shop they'll be happy to fix it'. Just want to be sure. Thanks!
Recently I saw an FSA crank recall notice on here. I've got a bike that is affected by that particular recall and would like to get it fixed. Since they built my bike and the recall states that only 'overtightened' bolts could face this problem, am I going to run into any resistance getting this service done under the recall? Is it typical that the shops know about all these bulletins like a car dealership and that they're typically more than happy to fix these issues?
I've recently had a bad accident on a bicycle, so I want to be sure that this potential issue is fixed. My 'guess' is that you're going to say: 'If they're a good bike shop they'll be happy to fix it'. Just want to be sure. Thanks!
11-26-10 | 09:17 AM
#2
Senior Member
Joined: May 2007
Posts: 6,169
Likes: 1
From: Santa Cruz Mountains
Call them up and ask them. Be polite.
Usually a recall means they recall all the parts, even when only some of them have problems. This one (I assume it's the Gosamer BB30) says:
"Owners of bicycles with the affected cranks are being advised to stop riding them immediately and take the bike to a retailer where a replacement crank will be installed."
Which means that they'll replace it.
Usually a recall means they recall all the parts, even when only some of them have problems. This one (I assume it's the Gosamer BB30) says:
"Owners of bicycles with the affected cranks are being advised to stop riding them immediately and take the bike to a retailer where a replacement crank will be installed."
Which means that they'll replace it.
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