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Props to Topeak
because after my Joe Blow Pro failed, I brought it back to Performance Bike and they refused to warranty it. They said that the pump had a two year warranty and that because I purchased it 2 years and 3 months earlier, there was nothing they could do.
I was kind of mad, and planned to call Topeak and give them a piece of my mind, but they happily agreed to send me a new head free of charge. About 3 days later the head arrived and the pump again works perfect. Thanks Topeak! UPDATE: see post 18. pump head failed six months later. |
I would have to give Performance a piece of my mind. 3 months out of warranty, or 3 years, they could've went to bat for you, their paying customer, and made the 5 minute phone call to Topeak. What's the worst that could've happened..... Toepak tells them "No." and Performance has a chance to sell you a new pump?
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My Joe Blow Sprint head failed after 2+ yrs and replaced the Twinhead with a Smarthead. Much nicer.
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Topeak has good customers service and their pumps are good pumps but not great pumps. I have a four year old Joe Blow Pro in my garage that has been completely rebuilt twice and I am again having problems with it. A few months back I bought a Lezyne CNC floor pump and it is in a completely different league from the Topeak pump. It is like comparing a Mercedes Benz to a Kia. The Lezyne being the Mercedes. If you ever decide to replace the Joe Blow, take a look at Lezyne. The Joe Blow pump will became a back up pump or maybe I will donate it to a worthy cause.
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Originally Posted by Carbon Unit
(Post 12122045)
Topeak has good customers service and their pumps are good pumps but not great pumps. I have a four year old Joe Blow Pro in my garage that has been completely rebuilt twice and I am again having problems with it. A few months back I bought a Lezyne CNC floor pump and it is in a completely different league from the Topeak pump. It is like comparing a Mercedes Benz to a Kia. The Lezyne being the Mercedes. If you ever decide to replace the Joe Blow, take a look at Lezyne. The Joe Blow pump will became a back up pump or maybe I will donate it to a worthy cause.
I was going to purchase a 2nd cheaper pump to keep on my job site for those days I rode to work. But then, I decided that if I'm going to buy a pump, I'm going to buy a Lezyne CNC Floor Pump as well and make the JB the back up pump. I'm pretty much in love with everything Lezyne. I wanted a Lezyne Carbon Mini Pump, but came across a Topeak Carbon Micro Rocket (hardly used for $15) which again, does what it's supposed to do. So, until it breaks or fails on me, I'm going to roll with it. I'm a fan of Topeak. Everything they make suits me until I need to upgrade. Matter of fact, just dropped the plastic bottle cages I had on my CAAD and replaced them with Carbon Arundel Mandibel Cages. |
Originally Posted by 2ndGen
(Post 12122193)
I've had my JB Pro for about a year and a half. I love it. It does what it's supposed to do.
I was going to purchase a 2nd cheaper pump to keep on my job site for those days I rode to work. But then, I decided that if I'm going to buy a pump, I'm going to buy a Lezyne CNC Floor Pump as well and make the JB the back up pump. I'm pretty much in love with everything Lezyne. I wanted a Lezyne Carbon Mini Pump, but came across a Topeak Carbon Micro Rocket (hardly used for $15) which again, does what it's supposed to do. So, until it breaks or fails on me, I'm going to roll with it. I'm a fan of Topeak. Everything they make suits me until I need to upgrade. Matter of fact, just dropped the plastic bottle cages I had on my CAAD and replaced them with Carbon Arundel Mandibel Cages. I am also a, fan of Arundel. I have two Trident cages on my bike. They didn't make the Mandible when I bought my cages or I would have bought them, but my Tridents have performed without any issues--I have never dropped a bottle. |
Originally Posted by Nachoman
(Post 12121693)
because after my Joe Blow Pro failed, I brought it back to Performance Bike and they refused to warranty it. They said that the pump had a two year warranty and that because I purchased it 2 years and 3 months earlier, there was nothing they could do.
I was kind of mad Props to Topeak for going above and beyond the call of duty, but I don't think you really have any reason to be annoyed with PB. |
First off, I'm happy to see someone posting a positive experience with a company. We see far too much of the opposite.
That said, if the warranty says "2 years", why are you pissed when your product breaks AFTER 2 years? Where's the entitlement coming from? |
That must have taken some balls to try to get a bike shop to repair/replace a product that was out of warranty. But yeah, definitely props to Topeak. I'm kind of curious how you were going to give them a piece of your mind.
These are the attitudes that make me happy I don't work in retail. :) |
Originally Posted by eric01
(Post 12122314)
First off, I'm happy to see someone posting a positive experience with a company. We see far too much of the opposite.
That said, if the warranty says "2 years", why are you pissed when your product breaks AFTER 2 years? Where's the entitlement coming from? My fist two pumps didn't last 6mo each. One of those two was a joe blow, don't remember the other one. Kept returning and stepping it up a notch. Got a steel lyzne finally, the screw engagement to stem is second to none, and it's lasting with no leaks. |
I love Topeak stuff. The Joe Blow pumps do break. But I like them enough to keep getting a new one every couple of years.
I also like their valve extenders, fenders, etc. The valve extenders break too, but they work better than anybody else's. |
Originally Posted by eric01
(Post 12122314)
First off, I'm happy to see someone posting a positive experience with a company. We see far too much of the opposite.
That said, if the warranty says "2 years", why are you pissed when your product breaks AFTER 2 years? Where's the entitlement coming from? |
Props to bontrager.
Had my pump for 5 years and it sill works. Good product > (broken product + Good customer service) But things break and when you have to call someone it's nice to speak to someone who stands behind their product. |
Ironically, my Performance Hurricane floor pump has lasted 5+ years. Just sayin'.
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Topeak has a reputation for good customer service, glad to hear it's still there.
Performance is very good about taking back new/nearly new items that aren't working (or don't fit, or are quite right), but once they have been used I think they are not as accommodating. |
I am still on the same pump that I bought 4 years ago when I got back into riding again...a cheapo K-Mart Schwinn floor pump and still going strong. Even though I tend to by quality name brand items, it is going to be hard not to buy another Schwinn once this one breaks.
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My Joe Blow's dual pump head came apart completely a month or so ago, also out of warranty (only much more-so). I called and explained my story (the threaded stud that hold's it all together just snapped, sending the slotted cap opposite the lever across the room), and they kindly suggested that I buy a replacement head. I had not been expecting a free replacement, but wanted to give them a chance to offer it just the same, and I completely understand why they can't just shower replacements out to everyone. A BF user (HillRider) was kind enough to offer up an extra Silca head and I've been (very happily) using that since. I like the pump itself, and have had it for quite a while, I was just unfortunately much further outside of the 2 year warranty period than the OP was.
-Jeremy |
Update: After six months the head failed again. Rather than buy a new head, I'll just buy another floor pump. This time probably the Lezyne floor drive. I'm tired of floor pumps failing all the time.
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It's like seven bucks for a good new chuck like this one. If the rest of your pump is fine, I don't know why you'd toss it out.
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how does the brass one work? I am not a big fan of chucks that you have to hold on the valve
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We got two Joe Blow Pros at our shop, and one of the head broke in less than a month (well we do pump up a lot more bikes), but the second one has been going strong for 4 months now. I plan on getting one myself but after hearing so many horror stories about it, I am kind of reluctant.
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Originally Posted by unterhausen
(Post 13049676)
how does the brass one work? I am not a big fan of chucks that you have to hold on the valve
The thing is solid brass and quite heavy. Other than the possibility of a gasket wearing out, I can't imagine it'll fail within my lifetime. |
I'd like to reiterate how fantastic the Lezyne CNC floor pump is. I'm spoiled for all other pumps.
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Originally Posted by SkyDog75
(Post 13049589)
It's like seven bucks for a good new chuck like this one. If the rest of your pump is fine, I don't know why you'd toss it out.
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My Serfas head was jacked, got a new one for $5.41 total. Assuming the hose fits, a head from any manufacturer would work. http://www.serfas.com/small_parts.as...D=8&SubCatID=9
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