Garmin Firmware Update Issue

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04-27-11 | 11:12 AM

caloso

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Garmin Firmware Update Issue

I updated the firmware on my Garmin 500 and now suddenly it doesn't recognize the Quarq. I've tried rescanning, turning on the Garmin while spinning the cranks backwards, turning on the Garmin while pedaling. I'm now thinking of taking the battery out of the Quarq (that seemed to work with the GSC-10 sensor that I used before getting the Quarq).

Has anyone else had this issue? And more importantly, were you able to fix it.

(X-posted in the training with power thread and on the Garmin forums)

04-27-11 | 11:24 AM

Bobsled

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Quote:

Originally Posted by caloso

I updated the firmware on my Garmin 500 and now suddenly it doesn't recognize the Quarq.

What FW did you start w/ and what did you update to?

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04-27-11 | 11:33 AM

caloso

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Quote:

Originally Posted by Bobsled

What FW did you start w/ and what did you update to?

2.4 to 2.7

04-29-11 | 07:51 AM

aham23

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quarq recommends you use 2.4. if you email them they will tell you that and provide you a link to that version of the software. also, check out the garmin connect user forum for help. later.

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04-29-11 | 10:20 AM

caloso

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Yeah, thanks. I was on the phone with the Garmin help desk and they sent me a link to the 2.5. I tried to install it, but no luck. Hoping to get it fixed before Sunday's race. Last night on the Airport ride, the Garmin tried pairing with every other PM within 10 ft., but not mine.