A not-so-happy Cervelo S5 owner
02-18-12, 11:06 PM
#52
Mr. Dopolina
Join Date: May 2007
Location: Taiwan
Posts: 10,217
Bikes: KUUPAS, Simpson VR
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 149 Post(s)
Liked 117 Times
in
41 Posts
Surely it has a serial number on it and Cervelo can verify that it's not a knock off. Doing something this dishonest would probably spell the end of that LBS. I would expect every carbon frame made, if not every bike frame is inspected several times along the line. Certainly before and after painting.
I also have no idea how good Cervolo is at tracking their frames (as in factory>dist>retailer>consumer).
Like I said, there is no way that frame would leave the factory in that condition. I may be wrong in guessing what has happened but something smells like poop.
02-18-12, 11:13 PM
#53
Dirt-riding heretic
Join Date: Aug 2005
Location: Gig Harbor, WA
Posts: 17,413
Bikes: Lynskey R230/Red, Blue Triad SL/Red, Cannondale Scalpel 3/X9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 8 Times
in
7 Posts
I can go into a shop, copy a serial number and stick it on the bottom of a frame.
I also have no idea how good Cervolo is at tracking their frames (as in factory>dist>retailer>consumer).
Like I said, there is no way that frame would leave the factory in that condition. I may be wrong in guessing what has happened but something smells like poop.
I also have no idea how good Cervolo is at tracking their frames (as in factory>dist>retailer>consumer).
Like I said, there is no way that frame would leave the factory in that condition. I may be wrong in guessing what has happened but something smells like poop.
__________________
"Unless he was racing there was no way he could match my speed."
"Unless he was racing there was no way he could match my speed."
02-18-12, 11:16 PM
#54
Who, me?
Join Date: Sep 2008
Location: Middle GA
Posts: 189
Bikes: Trek 1.2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
I would take the frame in next time their rep is at the shop. My LBS has a brand new S5 frame and it looks flawless, this one looks like it was crashed and then fixed. Also, I don't think one bad frame is reason to write off an entire company, just my $.02
02-18-12, 11:30 PM
#55
Senior Member
Maybe he should send the video (I mean only the pictures) to Cervelo CS? But given the crappy support he had received from them, I don't think that could help.
02-18-12, 11:31 PM
#56
Senior Member
Join Date: Nov 2011
Location: NJ
Posts: 386
Bikes: 2009 Specialized Allez 105
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
02-18-12, 11:42 PM
#57
Mr. Dopolina
Join Date: May 2007
Location: Taiwan
Posts: 10,217
Bikes: KUUPAS, Simpson VR
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 149 Post(s)
Liked 117 Times
in
41 Posts
Me, too. I don't like to see people get screwed.
We don't know how the communication went between the customer and Cervelo so it's hard to assign blame there but the shop had the frame in their hands. They should be stepping up and I wonder why they seem to be throwing their hands in the air.
We don't know how the communication went between the customer and Cervelo so it's hard to assign blame there but the shop had the frame in their hands. They should be stepping up and I wonder why they seem to be throwing their hands in the air.
02-19-12, 12:07 AM
#58
King Hoternot
Join Date: Jun 2010
Location: Oregon City, OR
Posts: 5,255
Bikes: 2015 Cannondale Evo Hi mod
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 127 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
02-19-12, 02:02 AM
#61
Raising the Abyss
From the guy's own comments on youtube:
"Well I guess that is easy to say but I bought it from a shop not seeing it and it was mailed to me..."
Sounds like the shop already had it in stock and then mailed it to him. IF that's the case, how could they not have noticed beforehand? Especially considering that, according to the guy, the shop that sold it to him thinks it "looks like ****".
Sounds like he got poor service from the shop before the bike was sent to him and now he's getting it just as bad from Cervelo.
Also, Cervelo's "fastest bike in the world" mantra has gone straight to their heads. I'm sure the S5s in their wind tunnel (that is the end all, be all for them) were built a lot better than the one sold to this guy.
"Well I guess that is easy to say but I bought it from a shop not seeing it and it was mailed to me..."
Sounds like the shop already had it in stock and then mailed it to him. IF that's the case, how could they not have noticed beforehand? Especially considering that, according to the guy, the shop that sold it to him thinks it "looks like ****".
Sounds like he got poor service from the shop before the bike was sent to him and now he's getting it just as bad from Cervelo.
Also, Cervelo's "fastest bike in the world" mantra has gone straight to their heads. I'm sure the S5s in their wind tunnel (that is the end all, be all for them) were built a lot better than the one sold to this guy.
__________________
"...in Las Vegas where -the electric bills are staggering -the decor hog wild -and the entertainment saccharine -what a golden age -what a time of right and reason -the consumer's king -and unhappiness is treason..."
"...in Las Vegas where -the electric bills are staggering -the decor hog wild -and the entertainment saccharine -what a golden age -what a time of right and reason -the consumer's king -and unhappiness is treason..."
02-19-12, 02:52 AM
#62
Senior Member
Join Date: May 2011
Location: Geelong, Australia
Posts: 659
Bikes: Cannondale Supersix Hi-Mod / Scott Spark 930 / Scott Sportster 20 / Jamis Allegro 2.0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Warrant support is such an important aspect to a new bike purchase...as in an LBSs willingness to stands by you during the process.
I went through this recently and I was lucky enough to have outstanding service from my LBS and a bike manufacturer wanting to do their best for me.
I ended up with a pretty considerable upgrade for free.
After watching that video and reading the Cervelo response there is no way in hell I'll ever touch once of their bikes.
It's also a good ad for always buying new from an LBS.
I went through this recently and I was lucky enough to have outstanding service from my LBS and a bike manufacturer wanting to do their best for me.
I ended up with a pretty considerable upgrade for free.
After watching that video and reading the Cervelo response there is no way in hell I'll ever touch once of their bikes.
It's also a good ad for always buying new from an LBS.
02-19-12, 03:34 AM
#63
Mr. Dopolina
Join Date: May 2007
Location: Taiwan
Posts: 10,217
Bikes: KUUPAS, Simpson VR
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 149 Post(s)
Liked 117 Times
in
41 Posts
^^^This is not a typical warranty situation and I seriously doubt that Cervelo would think that frame is acceptable.
There is a serious dieconnect somewhere that we are not seeing.
There is a serious dieconnect somewhere that we are not seeing.
02-19-12, 04:35 AM
#64
Senior Member
Join Date: May 2010
Posts: 561
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
i'd be pissed too if i paid 3 grand and got department store quality control on that frame. sucks for that painter guy. this guy deserves a new frameset. period.
02-19-12, 04:51 AM
#65
Senior Member
Join Date: Dec 2010
Location: Above ground, Walnut Creek, Ca
Posts: 6,681
Bikes: 8 ss bikes, 1 5-speed touring bike
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 86 Post(s)
Likes: 0
Liked 4 Times
in
4 Posts
i think the guy is WAY over reacting. i mean, how much can you expect from wattle and daub type construction materials anyway? 
02-19-12, 06:06 AM
#66
Senior Member
Join Date: May 2010
Location: Pittsburgh, PA
Posts: 2,435
Bikes: Colnago, Cervelo, Scott
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 191 Post(s)
Likes: 0
Liked 2 Times
in
2 Posts
He should break the frame in a way to make it seem like a warranty issue, then send it back in for a new one. It's so bad, I bet it's a fake.
02-19-12, 07:08 AM
#67
Peloton Shelter Dog
Cervelo should have apologized to him and told him to send it back. Some of the worst customer service I have ever seen, sadly, is in the high end bicycle business.
Newsflash for the idiots @ Cervelo: the customer is always right, even when you think they're wrong.
Newsflash for the idiots @ Cervelo: the customer is always right, even when you think they're wrong.
__________________
https://www.cotsiscad.com
https://www.cotsiscad.com
02-19-12, 07:29 AM
#69
Peloton Shelter Dog
Trek makes some crappy bikes, but they stand behind them. Cervelo makes great bikes and does not. Cervelo sucks. And I own two Cervelos, they are fantastic products. But Cervelo customer service is a friggin nightmare. As my LBS tells me. They have had it after 5+ years of selling those bikes. I'm telling you the company friggin BLOWS.
__________________
https://www.cotsiscad.com
https://www.cotsiscad.com
02-19-12, 07:45 AM
#70
FBoD Member at Large
Join Date: Aug 2008
Location: Woodbury, MN
Posts: 6,094
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 30 Post(s)
Likes: 0
Liked 7 Times
in
7 Posts
Not in this case. Had he bought used he'd have never bought the frame in the first place. And having bought from the LBS hasn't done much for him in the case has it?
02-19-12, 08:09 AM
#71
coffee-stained punk
Join Date: Jul 2008
Posts: 6,632
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 2 Times
in
1 Post
Trek makes some crappy bikes, but they stand behind them. Cervelo makes great bikes and does not. Cervelo sucks. And I own two Cervelos, they are fantastic products. But Cervelo customer service is a friggin nightmare. As my LBS tells me. They have had it after 5+ years of selling those bikes. I'm telling you the company friggin BLOWS.
02-19-12, 08:33 AM
#72
Senior Member
Join Date: Jun 2009
Location: Boone, North Carolina
Posts: 5,094
Bikes: 2009 Cannondale CAAD9-6 2014 Trek Domaine 5.9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
My lbs is pushing Treks now. What's up with the trek hate? Are they really not good bikes? Seriously, before I consider buying one.
02-19-12, 08:45 AM
#73
coffee-stained punk
Join Date: Jul 2008
Posts: 6,632
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 2 Times
in
1 Post
I dont know...my wife works at a Trek concept store. So when I was ready for a new bike, obviously I was getting a Trek. And Im on their race team, and friends with the owners so I get deep discounts. I was never a "Trek guy", but with the discount it was a no-brainer. Having said that, the bike is better than I expected. I really like it.
Needless to say I know a lot of people with Treks, friends, teammates, etc. I dont know of any of them having any issues with the frames...these are all high end madones, Im not sure about the lower models. And I spend A LOT of time in the store. And Im good friends with everyone there. We dont see the problems people think...sure, bikes break, including Treks, but no more than any other it seems. Im also friends with a few guys who work for and race out of another local shop that sells several brands, Cervelo, Specialized, and a few others. So I have a fair perspective.
Needless to say I know a lot of people with Treks, friends, teammates, etc. I dont know of any of them having any issues with the frames...these are all high end madones, Im not sure about the lower models. And I spend A LOT of time in the store. And Im good friends with everyone there. We dont see the problems people think...sure, bikes break, including Treks, but no more than any other it seems. Im also friends with a few guys who work for and race out of another local shop that sells several brands, Cervelo, Specialized, and a few others. So I have a fair perspective.
02-19-12, 08:54 AM
#74
I'm doing it wrong.
Join Date: Jun 2009
Posts: 4,875
Bikes: Rivendell Appaloosa, Rivendell Frank Jones Sr., Trek Fuel EX9, Kona Jake the Snake CR, Niner Sir9
Mentioned: 85 Post(s)
Tagged: 0 Thread(s)
Quoted: 9742 Post(s)
Liked 2,812 Times
in
1,664 Posts