^^^ This. It amazes me how patient and understanding most customers are... and how much some companies abuse that. Is it really too much of a hassle to take 5 seconds to reply when there is a delay and the product is late? Or is it that the "estimate" of the time frame is utter BS in every case, and he gets many of these emails every day and doesn't want to be reminded that he is a ******?

Good point.

No matter how respected the builder/company is...customer support should still be a priority. No reason the OP should be ignored.

Williams is offereing free shipping if anyone is looking for a wheelset

https://www.williamscycling.com/FREE-...300_p_135.html

Terse but it's the right idea.

Wheel building is about as hard as setting up a front derailleur although it takes a lot longer.

With a little reading you can build wheels which never go out of true unless the rims get bent on obstacles or in a crash.

When you manage to bend one you can be back in business that afternoon or the next morning for about $50 (Velocity or Kinlin rim) if you have a spare on hand. Wearing out a brake track costs the same.

I gave up on having other people build wheels for me after a reputable shop built me a rear that was too loose to stay true and a front that collapsed presumably for the same reason and highly recommend other cyclists do the same.