Originally Posted by WhyFi (Post 15382141)

You can hold on to your simple view, and I'll hold on to a more nuanced one. If you think that every customer is always right, you haven't spent as much time in retail as you'd like us to believe.

Originally Posted by Campag4life (Post 15382278)

I understand what you are saying even though I believe it is unfortunate. In fact, what you write is about the indignation over ebay retooling their market to pander to buyers and not sellers. This is planned and no accident. The customer is always right. But we know that sometimes the customer is a scam artist or dead wrong. Maybe each of know of a certain someone. That someone goes to Sears or Home Depot and uses a given power tool to do a job and return it. Or the guy that 'window shops' on Amazon...buys stuff, tries it as an experiment or for a project and then returns it. This has a cost to society and the companies that sell stuff. What do companies do? They pass this cost along to buyers in terms of elevated product prices to cover their losses. Fortunately the average consumer is honest. Also as discussed in this thread...it maybe hard to weed out the 'intention' of buyers.
I believe what you are stating is...this is the cost of doing business and should be rolled into the bottom line. You maybe right but still a sad commentary.

Originally Posted by rpenmanparker (Post 15382494)

The customer is always right by definition, not by justice or rational sense.

Originally Posted by dtrain (Post 15381878)

All my accounts are low, but not deliberately!

Originally Posted by WhyFi (Post 15382686)

Oh, that makes perfect sense.

WhyFi

Originally Posted by MetalPedaler (Post 15382923)

CL may've been founded by a fudgepacker, but it's Ebay who's reaming us these days......