digibud

the feedback forum doesn't get much traffic but I posted there because my comments were most appropriate to that forum. I'm not sure if it's OK to reference that so the moderators can kill this if they wish. But if you have an interest in the topic of Fairwheel Bikes (.com and of Tucson AZ) the thread is at

https://www.bikeforums.net/showthread...1#post16429431

BoSoxYacht

Fairwheel is a great shop, and they truly deserve the reputation they have for being an elite shop.

I've worked for or managed 7 bike shops since 1985, and have to say that high pressure sales does very little to build a good business.

I can't remember one time that I tried to influence a customer to spend more money than they should spend, simply to get a big sale. More often than not, I talked people out of spending money on products they didn't need, or that wouldn't help them they way that they hoped the product would.

gc3

I'll echo both comments so far. I deal with Fairwheel with some regularity...IMHO there's no better place to waste my money on weight weenie stuff...

Essex

I wish there were more bike dealers like Fair wheels. Very cool story.

cyclebycle13

Same here. Been dealing with them for about 7-8 years now. They go above and beyond in every way and they've never been anything but upfront and honest in their dealings.

HigherGround

If I were in the Tucson area, I would definitely check them out.

I started working in retail when I was 14, and I have continued to do so off and on for the next 30 years (mostly "on"). I have always taken the approach of helping the customer get what they need and want, rather than simply trying to sell them as much as possible. I respect that kind of approach, rather than being the stereotypical slimy salesperson who is your new best friend and trying to take advantage of you.

coppercook62

I have bought a lot of stuff from them and they have helped me out of a couple jams with small parts for my THM cranks. Plus i like there projects.

qcpmsame 

They sound like a good, well managed shop to me. fortunately, the LBS we use is much the same for us. Kudos to you for posting something positive about a deserving shop, Bud, too often all we get here at BFN is the negative aspects of shops, products and bikes. Its a good thing to be given warning about the poor service or shoddy products so we can stay away from them, but finding out about a good, solid, customer friendly shop or a product that delivers its promised benefits is nice and helpful for us, too. If I were ever in that area I would look them up and do business if needed, just based on your and the other positive comments in this thread.

Bill