New bike day goes wrong
07-19-23, 06:15 PM
#151
Ride 2 wheels
Thread Starter
No. it is their account which is why I didn’t have authority to request FedEx attempt to redeliver. Since I am the origin location I am considered the shipper and had I listened to the first Canyon customer service rep and just waited, FedEx would have returned it to me.
Last edited by Trey83; 07-20-23 at 12:30 AM.
07-19-23, 06:59 PM
#152
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JFC
I had considered Canyon after seeing their Aeroroad in person & being duly impressed.
Not anymore.
This case seems like a pretty clear cut situation of the new warehouse intern shipping the wrong box. It should be an easy fix: An overnight express return label. Refund pending acceptance that the returned box wasn't full of bricks. Simple.
I had considered Canyon after seeing their Aeroroad in person & being duly impressed.
Not anymore.
This case seems like a pretty clear cut situation of the new warehouse intern shipping the wrong box. It should be an easy fix: An overnight express return label. Refund pending acceptance that the returned box wasn't full of bricks. Simple.
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I shouldn't have to "make myself more visible;" Drivers should just stop running people over.
Car dependency is a tax.
07-19-23, 07:31 PM
#153
Ride 2 wheels
Thread Starter
JFC
I had considered Canyon after seeing their Aeroroad in person & being duly impressed.
Not anymore.
This case seems like a pretty clear cut situation of the new warehouse intern shipping the wrong box. It should be an easy fix: An overnight express return label. Refund pending acceptance that the returned box wasn't full of bricks. Simple.
I had considered Canyon after seeing their Aeroroad in person & being duly impressed.
Not anymore.
This case seems like a pretty clear cut situation of the new warehouse intern shipping the wrong box. It should be an easy fix: An overnight express return label. Refund pending acceptance that the returned box wasn't full of bricks. Simple.
Last edited by Trey83; 07-20-23 at 12:32 AM.
07-19-23, 10:01 PM
#154
Junior Member
Canyon small is way too small for me. I am 5'8 and 5'9. Medium fits perfect! Maybe try it out? I know is already too late since you already try to return it.
07-19-23, 11:26 PM
#155
Ride 2 wheels
Thread Starter
Trust me, I was tempted to. However, I have a short inseam which is part of the reason they recommend a size small. I had no stand over clearance above the top tube. I was afraid of trying it for two reasons. First, as a new rider I was worried that I would convince myself that the bike would work due to the excitement of the new bike and not realize it was wrong until after the 30 day return period. I didn’t want to waste $300 on a bike fit for the wrong size frame. Secondly, I was afraid of damaging the bike with rock chips, scratch, etc… and being stuck with it or having issues such as restocking fees to deal with. The fact that they clearly state I am a small and then sent a large was not something I was willing to risk. If we were talking about a pair of shorts I wouldn’t think twice, but I am not willing to risk having the wrong size bike at $3k.
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07-19-23, 11:30 PM
#156
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Time for a reality check. Overnight shipping for a bicycle would cost over $1,000. No bicycle company is going to eat that cost.
07-19-23, 11:30 PM
#157
Junior Member
Trust me, I was tempted to. However, I have a short inseam which is part of the reason they recommend a size small. I had no stand over clearance above the top tube. I was afraid of trying it for two reasons. First, as a new rider I was worried that I would convince myself that the bike would work due to the excitement of the new bike and not realize it was wrong until after the 30 day return period. I didn’t want to waste $300 on a bike fit for the wrong size frame. Secondly, I was afraid of damaging the bike with rock chips, scratch, etc… and being stuck with it or having issues such as restocking fees to deal with. The fact that they clearly state I am a small and then sent a large was not something I was willing to risk. If we were talking about a pair of shorts I wouldn’t think twice, but I am not willing to risk having the wrong size bike at $3k.
07-19-23, 11:58 PM
#158
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) in 72 hours for $35. A full bicycle from Seattle to England with signature delivery & customs clearance can be had in under 24 hours only cost $700...DHL has their act together. Between these 2 extremes, UPS once sent an oversized tandem for me from Everett to Utica, New York for under $200 and 7 days.Getting a prepacked bike box on a truck from California to Florida under a corporate account carrier contract ought to be doable for plainly reasonable money. It's the symbolism that matters. That they gave nothing but the slow boat anti-express that they were already offering to non-aggrieved customers & refused delivery seals the deal for me. They signaled to me that they are a sloppy, second rate, disorganized operation that doesn't value the OP's significant monetary outlay or respect him as a customer.
Last edited by base2; 07-20-23 at 12:06 AM.
07-20-23, 12:13 AM
#159
Ride 2 wheels
Thread Starter
You said the sticker was "M". Now you are saying they sent a large? I am very confused. Which is it? Large or medium? If the bike was damaged, it would go straight to the outlet section. that is what the 30 days was meant for. It won't do anything. Canyon has that perk of allowing people like you to see if the bike works very well and fits perfectly.
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07-20-23, 03:07 AM
#160
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JFC
I had considered Canyon after seeing their Aeroroad in person & being duly impressed.
Not anymore.
This case seems like a pretty clear cut situation of the new warehouse intern shipping the wrong box. It should be an easy fix: An overnight express return label. Refund pending acceptance that the returned box wasn't full of bricks. Simple.
I had considered Canyon after seeing their Aeroroad in person & being duly impressed.
Not anymore.
This case seems like a pretty clear cut situation of the new warehouse intern shipping the wrong box. It should be an easy fix: An overnight express return label. Refund pending acceptance that the returned box wasn't full of bricks. Simple.
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07-20-23, 04:26 AM
#161
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how can you be both 5'8" and 5'9"? I am 5'8.5" with 82cm pubic inseam. my buddies girlfriend has a medium and I tried it and it is way too big. she is over 6' tall. I ordered a small should be here early next week if I don't have all the issues that the OP has had. fingers crossed.
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07-20-23, 05:19 AM
#162
Ride 2 wheels
Thread Starter
It is the risk you run with anything you order that is being mailed to you. Canyon has a positive reputation and so I was willing to take the risk. It just so happens that it is the most expensive internet purchase I have made by quite a large margin and the transaction went south. It speaks volumes to finding and working with a good LBS. I went to four different shops within 45 minutes of my house and found their levels of customer service to be quite contrasting. There were two that were so bad that I would still order another Canyon before shopping there lol. I found one that was head and shoulders above the rest and that is who I ended doing business with even though the bike was nearly 50% more than the Canyon that I am returning.
07-20-23, 05:40 AM
#163
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It is the risk you run with anything you order that is being mailed to you. Canyon has a positive reputation and so I was willing to take the risk. It just so happens that it is the most expensive internet purchase I have made by quite a large margin and the transaction went south. It speaks volumes to finding and working with a good LBS. I went to four different shops within 45 minutes of my house and found their levels of customer service to be quite contrasting. There were two that were so bad that I would still order another Canyon before shopping there lol. I found one that was head and shoulders above the rest and that is who I ended doing business with even though the bike was nearly 50% more than the Canyon that I am returning.
I actually bought my Giant Defy from a non-local (to me) LBS on the internet and so that had to be shipped too. The shipping went fine but there was an issue with the seat post which the shop sorted pretty quickly with a replacement part. The only time I've had to use Canyon customer service was to get some replacement bearing dust caps for my mountain bike, which they sorted just as quickly.
All the LBS's within a 20 mile radius of my house suck, which makes buying online an easy decision.
Anyway I hope you enjoy your Defy. Mine has been a great bike, although I do prefer my Endurace overall.
07-20-23, 12:02 PM
#164
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A big part of me is really envious of you guys that have so many choices of LBS's near you. I have one @35 miles away and they;re more into E-bikes and Hybrids. When I asked about decent road bikes I get excuses why they don't have any on display. They do have a couple of MTB's on display, but mostly it's E-bikes now, even pushing out the gravel/hybrids. The next closest LBS's are @100+ miles. It's just not worth the trouble and hassle of going that distance when I can order whatever I need online. So glad that things look they're going to work out for Trey83. 
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07-20-23, 05:55 PM
#165
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07-20-23, 05:57 PM
#166
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Occam's razor can slit your throat.
07-20-23, 07:13 PM
#167
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07-20-23, 07:26 PM
#168
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Canyon intern: "This guy ordered a small and is returning a medium! Back it goes."
07-20-23, 07:49 PM
#169
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Certainly puts me off of considering a Canyon...wow...good luck !
07-20-23, 10:10 PM
#170
Ride 2 wheels
Thread Starter
07-20-23, 10:19 PM
#171
Junior Member
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07-21-23, 06:53 AM
#172
Ride 2 wheels
Thread Starter
Update: this transaction has been the gift that keeps on giving. Now FedEx delivered a living plant that has been relabeled as my bike return. You can’t make this stuff up.
07-21-23, 07:13 AM
#173
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oh my word...you better buy a lotto ticket as your luck has to change.
07-21-23, 07:21 AM
#174
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07-21-23, 07:31 AM
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What the hell?
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