brunop

ok, i ask this respectfully so we don't get into a li'l thingy like we did with king kog and all. plus i know how many re-load fans there are. anyway i ordered a toptube protector on 12 april and roland emailed me an order confirmation and a seperate email saying my credit card had been "processed".

so i still haven't received notice that it's been shipped--the tracking # they said would be sent when they shipped. not that big a deal, but what up? they charge my card and haven't even shipped.

my emails to roland haven't been answered either.

so i'm demanding, but not unreasonably.

any others experience less than swift business with re-load?

thanks!

No_Minkah

everything's custom, it takes longer. But he should answer your email.

(robot voice) DANGER...DANGER...EMOTICON OVERLOAD...

EnLaCalle

I just got a bag I ordered yesterday. They called me before they shipped, said that my bag should be ready on Friday of last week and that it would ship on Friday at the end of the day or Monday. It didn't ship until Tuesday and I got it yesterday. This indicates to me that they're busy. It was a bit behind schedule, but nothing that I feel the need to complain about. You should just call them if you're that concerned. the numbers on the site. Regardless, there's no doubt in my mind that you'll get it sooner or later.

brunop

i dig their stuff! i know it's worth the wait. just wish he'd email me back is all. and maybe not charge til they ship.

no biggie!

shishi

Call them. I had ordered a bag and it took them 3-4 weeks to make. No big deal. They let me know this up front and didn't charge me until they actually started making the bag.

Momentum

You ordered it yesterday and got it today - that's damn fast.

This is meant to be a joke, it made me smile but I'm quite tired so apologies if you don't find it funny.

marqueemoon

Why don't you call them?

https://reloadbags.com/shop/contact.php

jhnmrk

when i ordered my bag i got an email saying that they charge your card when they START making the bag or whatever, not when it's done. i suspect if you go back and read the site and the email confirmations you'll find something to this effect. i also have a feeling shipments only go out once or twice a week, so when you get that tracking number, chances are that it'll be a day or three before the delivery guy picks it up and puts it on a truck.

patience, young grasshopper. only been waiting two weeks!

brunop

we coo'!!

iamjberube

i've had two custom bags from them over the past couple years. great experience both times, but i agree with those who say call. they are definitely busy, and a quick call could let you know what's up.

celephaiz

Yeah, i ordered a bag in mid-late march and then they called me in the first week of april with some questions on colors and stuff and said they'd cut my materials the next week. I asked how long it would be and they said 3-4 weeks from whenever i had given my cc information. Basically, i waited until 4 weeks had elapsed (which was a weekend so i actually waited until monday- this past one). I called them when i hadn't heard. As it turned out, they had misplaced my order. We got it all straightened out by like 3pm. They called me to come pick up my bag on tuesday at 430pm. So like, definately call them up. I wish i had called earlier and they were very apologetic and sometimes **** just happens but I was quite happy with the response and the product.

No_Minkah

I'm waiting on my own R.E.Load. They said they'd have it out on the 25th.

shishi

I am digging the mini mess that I got from them.

sloppy robot

who doesn't charge when you order?

trons

i got a bag around january and it went smoothly. they told me they don't charge your card until they actually start making the bag so i'd definately give them a ring and see what the deal is.

celephaiz

just one other thing to add... a bunch of people have pointed out that they charge when they start making the bag and some others have said that they shouldn't charge until they ship. My feeling, and i'm sure it's the same as theirs, is that when you order something custom made, the company needs to charge you when they start making it so you don't cancel and they're left with a custom item that they can't easily sell. I don't know if frame builders do the same thing but i'd imagine it's an up front system too.

~stella

i'm pretty sure they send you a confirmation email when your bag is completed, not when it is shipped.

8oh4

I think posting without making a reasonable attempt to contact the company in question (ie calling said company) does more harm than good... I was waiting for a reload order, called and spoke to roland, and now everything's groovy..
I know the OP didnt intend that at all.. I'm just saying that if your not willing to deal with the people your buying from directly then don't buy from them. People need to learn to have a bit more patience...
I mean:
a. custom work
b. small company thats good at what they do
c. their very busy
d. you havent called

jim-bob

I'd certainly be more into Reload if they hopped onto bikeforums and called brunop a jackass with no sense of style.

freebird

Do you want me to do it?

"In your face!"

There.

Lucky-Charms

For custom work? I don't know, someone with much more faith in people than I have.

However, my BaileyWorks was charged when it shipped, not when I ordered, which is how I expect most of my internet transactions to work.

wangster

So custom framebuilder should just wait till they ship the frames before they charge? Nice logic, yeah, custom work should be done before any money exchanges hands.

Lucky-Charms

RE: Who doesn't charge when you order?

Nice reading comprehension.

wangster

oops... me no smart today.

stendhalian

just got my reload from seattle shipped to vancouver...all business done over the phone. bag arrived way before they said it would. i love the bag, the service over the phone was amazing...reload rules!!