Received my Mark V from IRO a few days ago, they forgot my seatpost and handlebars, told Tony, got them today (two days later) no problem, now I noticed when I went to put the brake lever on that the piece of the lever that connects the lever to the bars is also missing AND that my front wheel is not true AT ALL. Does the wheel need adjusting or should I contact Tony again about getting a new front wheel? And what about this lever?

This has to be a rare case because I've never heard anyone having this much trouble ordering from IRO.

Don't let this completely turn you off to IRO. Every company has bad days. The wheel can be trued, but if Tony's willing to swap it, go for it.

Oh not at all. I'm not turned off. I understand companies aren't perfect, I mean ****, I work for one that isn't at all. I'm just pretty bummed I can't hop on it. I've been waiting patiently and when I got the bars and post I thought I was ready to go. I sold my other bike a few weeks ago so I haven't had aything to ride since.

Just really bummed. Hopefully I can get ahold of Tony tomorrow and get this fixed right quick.

why did you feel like you had to go public with these issues?
did he not meet your needs?
did you call him to tell him about the latest problems and give him a chance to fix it?
i mean, your "bummed" post means Tony's livelyhood. Maybe best to ask him your questions first?

Would it be OK for him to post "IRO IS GREAT THEY GOT ME EVERYTHING PERFECT AND SO FAST" if that was the case? (S)He posted about their experience with IRO; that experience happened to not be good.

Tony should have sent them the entire bike, in one box, and with a trued wheel -- especially since his livelihood depends on customer satisfaction. But no one's starting a witch-hunt or blacklisting anybody.

The OP was asking for input from the biking community represented on this site. I agree (s)he should have contacted IRO instead of posting here, but (s)he already has spoken to them once to fix what turned out to be the first of three problems.

Is the post unnecessary? Yes. But no more so than an "IRO rocks!" post would be.

I say: Live by the sword, die by the sword.

Correct.

I've found it hard to coordinate a time when someone is there to take my call and when I'm able to make it. I noticed this when ordering. I called between the times posted with a few questions, never got an answer. However, I emailed him and the bike came with the specifications I had made.

Crazy *****.

haha, oh man, i completely understand about the being bummed thing. I just got my Mark V today and have everything on it besides the rear wheel. when when i went to tighten the hub, i realized my axle was bent(never had a reason to look before and just noticed it) so i took it to the shop and they said they would see if they have anything and get back to me tomorrow. I was really hoping to get riding today.

BTW, i already had the wheels and drivetrain stuff, i just ordered frame/fork and all that jazz. all the stuff from IRO i got was excellent and in perfect conditition.

Yeah, this bike was all I had to look forward to in past three months, so when I got it and noticed things missing and a wobbling font wheel, I was like "awwwww f-ck."

Just my luck!

Oh well, things will get sorted out...

Dont sweat that, IROs are good, i never had a prob with their customer service

I think its a great post. Sure it not all "perfect" but it does reflect the fact that the company made good on correcting the complaints, and thats a good thing! Actually knowing this would make me feel better about doing buisness with them!

Im glad its working out for you.

Bike people arguing about IRO is like hippies areguing about biocentrism or anarchists arguing about gender. Wank wank.

Or people on forums posting for the sake of complaining about other posts.

wheels go out of true during shipment. It happens. Not every parcel company delivers things completely the same as how they were sent out.

contact them about the lever though.

Can we fix the bug in the forum where "Single Speed/Fixed Gear" shows up as "IRO Customer Service Forum" on some people's screens?

LOL

yeah, i ordered a felt frameset and long story short, rear stays were so f_ucked up that the wheel would hit the top of the left stay and the bottom of the right stay.

true the wheel and ride brakeless and all your problems are solved.

Except for the part where the OP didn't get what they ordered....