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Originally Posted by 2am
1) actually knowing what i do now, no i wouldn't have participated. at this point if i can get my original $50 back i would consider it. unfortunately i haven't had ANY responses to my emails or calls.. of which there has now been 5 total, including one call where i verbally confirmed with tony's assistant that he would call me back
2) communication is key in any business interaction. in reality, all he had to do is follow up with his website consistently. any legitimate business that took your money and was MIA (no communication) for 3months would merit the same response in my opinion. the 'group buy' frame is roughly 1/2 the normal price, and yes, while it is a great deal, still doesn't merit this blind faith attitude that this company is exempt from standard business practices that some people here suggest. ive owned 2 other iro frames (angus and mark v) and am very supportive of the company (i've talked postively about the company in many other posts and suggested it as start bikes for friends). however, a business responsibility is a responsibility to his customers to keep them informed/updated of their status. anyone who says otherwise should send me $50 and ill get back to them in about 3months ..... im not bashing anyone. im just being critical of irresponsible management/operations |
I measured the rear spacing on the inside of the track ends, ~halfway along their length.
Yeah, the customer service could have been a bit better, but you have to think about what this is: it's a great price from a small shop. Tony could have put a 100 frame (or whatever) limit, and then there would have been a bunch of complaining about THAT. Tony is trying to get things under control. If you look at the IRO site you'll see that: IRO CYCLE will be closed until July 9th. We will be catchig up on orders. |
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just a quick confirmation that yes, the rear spacing is a BIT more than 120mm.
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And I agree that communication from Tony could have been better--it would have been relatively simple to put relevant info/FAQ's on the group buy link. That would have gone a long way toward easing people's minds. It's unfortunate but true that people are much, much more likely to complain than to compliment, and that's the primary reason to keep your customers happy and, most importantly, informed. |
well put, 2am.
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WTF is my email. sad.
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Shame about the scratches on the frame. Rear spacing is 122mm. I set up all my frames that way.
120mm hub should slide right in. OD of the seat tube is 29.6 with some paint a little more. I would think any thing from a 29.6 to a 30.0 clamp should work for the seat tube. 210 framesets have shipped. There is one known issue 3 blue 53 1" frame orders were sent 1 1/8" frames. Let me know who you are and I will get the right frameset out to you. About my business practices I don't do web design, I can't answer all the emails I get right away. We have 2 phone lines. If we are on them, The phone seems to keep ringing on your end. Best time to call is the afternoon. Anyone looking to relocate to Middleburg Pa. and help out answering phones and answering emails should get in contact with me. There is a job waiting for you. As my late son always told me. "Don't sweat the small stuff" Tony |
what sort of pay are we talking about here?
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all the 29ers you can eat
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Just got the email from Tony for my green frame. It's good to know that he's working late on a holiday to get our orders out.
I know that some people are excited/upset, but IRO has been a trusted company on these forums for several years, so just be patient. |
My frame will be here on Friday. I predict that when this is all over, no one will have been ripped off. CHILL.
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my frame is scheduled for friday as well. it shipped out on the 3rd.
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I gots my email. woo.
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Originally Posted by Tony Arms
Shame about the scratches on the frame. Rear spacing is 122mm. I set up all my frames that way.
120mm hub should slide right in. OD of the seat tube is 29.6 with some paint a little more. I would think any thing from a 29.6 to a 30.0 clamp should work for the seat tube. 210 framesets have shipped. There is one known issue 3 blue 53 1" frame orders were sent 1 1/8" frames. Let me know who you are and I will get the right frameset out to you. About my business practices I don't do web design, I can't answer all the emails I get right away. We have 2 phone lines. If we are on them, The phone seems to keep ringing on your end. Best time to call is the afternoon. Anyone looking to relocate to Middleburg Pa. and help out answering phones and answering emails should get in contact with me. There is a job waiting for you. As my late son always told me. "Don't sweat the small stuff" Tony Thanks you Tony |
damnit, i really wanted this thread to end with shogun17 getting his email.
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This whole group buy has gone exactly as I expected. Every step of the way has been completely normal as I see it. You place an order for future delivery and lay down a small deposit. Then sit back and wait till it's all done. Pay the balance and get product. Other than troubleshooting mistakes and errors, what is the need for all this "communication"?
Thanks, Tony, for everything. It's been a pleasure doing business with you.... |
Originally Posted by shogun17
I gots my email. woo.
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Originally Posted by gfrance
This whole group buy has gone exactly as I expected. Every step of the way has been completely normal as I see it. You place an order for future delivery and lay down a small deposit. Then sit back and wait till it's all done. Pay the balance and get product. Other than troubleshooting mistakes and errors, what is the need for all this "communication"?
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ups just dropped off my frame!
excellent. no scratches on it at all, looks to be in really good shape. thanks a lot tony. i'm gonna go build this thing now. |
i can't wait to get home from work and take my frame out of the box and watch a movie with it.
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Originally Posted by dblock
i can't wait to get home from work and take my frame out of the box and watch a movie with it.
what movie? |
My blue came today. Couple of scratches , but nothing through the paint. Overall it looks great, but the fork could double as a hammer.
http://i123.photobucket.com/albums/o...8/100_1565.jpg |
Originally Posted by xylophonecks
what movie?
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Originally Posted by timbentdude
Next contest first post to the fixed gear gallery
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