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-   -   Thomson stems were nice to me (https://www.bikeforums.net/singlespeed-fixed-gear/510080-thomson-stems-were-nice-me.html)

rep 02-10-09 08:21 AM
Thomson stems were nice to me
 
My handlebars went a little loose a few weeks ago while I was riding my fairly trusty Haro werx SS in Lopinot Valley, in the Northern Range of Trinidad & Tobago (where I reside). Examination showed a crack in the faceplate of my roughly 5 year old Thomson Elite stem. This was serious news, as parts are not so easy to come by here. I notified Thomson, and after a few courteous e-mails I sent them the faceplate and they sent me a new one! My bike is back up, I am happy, and I want to share this Thomson experience with you. They even sent me the proper torque specs so I didn't have to look them up. Jah bless Thomson stems!

jdms mvp 02-10-09 08:29 AM
glad to hear :)

dmg 02-10-09 08:52 PM
Living in the caribbean and getting free replacements? Some guys have all the luck....

JayNev 02-10-09 08:54 PM
im trying to get salsa to do the same for my right now with a brake lever

amor fati 02-10-09 08:57 PM
I just bought a used thomson stem so I was glad to hear this. Did they require any receipt?


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