My handlebars went a little loose a few weeks ago while I was riding my fairly trusty Haro werx SS in Lopinot Valley, in the Northern Range of Trinidad & Tobago (where I reside). Examination showed a crack in the faceplate of my roughly 5 year old Thomson Elite stem. This was serious news, as parts are not so easy to come by here. I notified Thomson, and after a few courteous e-mails I sent them the faceplate and they sent me a new one! My bike is back up, I am happy, and I want to share this Thomson experience with you. They even sent me the proper torque specs so I didn't have to look them up. Jah bless Thomson stems!

glad to hear

Living in the caribbean and getting free replacements? Some guys have all the luck....

im trying to get salsa to do the same for my right now with a brake lever

I just bought a used thomson stem so I was glad to hear this. Did they require any receipt?