Go Back  Bike Forums > Bike Forums > Singlespeed & Fixed Gear
Reload this Page >

Should this make me mad? [rant]

Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

Should this make me mad? [rant]

Old 02-21-09, 02:11 PM
  #1  
Oreo Frosty
Junior Member
Thread Starter
 
Join Date: Dec 2008
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Should this make me mad? [rant]

So last week, at the end of a ride I notice a rattling sound up front and realize I have a loose spoke. I take it in to the LBS and they do a front and rear true, as well as crank adjustment that was necessary due to me locking a pant leg during the previous ride. They told me it could take up to a week due to their schedule, which I thought was a bit long, but in the end it was ready within two days.

Now somehow, in the 7 block distance from the shop to my house, I get a broken rear spoke! Now of course, shiat happens, but I'm obviously wondering if they didn't twist a spoke or get a bit careless with the tension during the true. Anyway, when I took it back in, they said I'd have to pay for the spoke but they would do the replace for free. Fair enough I thought.

Okay, so I go in the next day to pick'er up, and what do I see but the black spoke is now silver! To be fair, my initial (and continuing) impression is that it looks pretty cool, but don't you think that is the kind of thing you should maybe consult the customer about? And it's not as though this is a freebie - I'm paying for the spoke right?

So I hop on, and immediately notice something was up. It's hard to describe it, but the drive-train just felt kind of creaky and rough. At first, I figured it was the new spoke settling and having not been on the bike for a few days. The fixed transmission really makes you feel some weird things sometimes. By the time I made the short trip home, I figured out the problem. The fixed/fixed rear wheel had been but on the 18T side, rather than the usual 16T. This bike has probably 1500-2000km on it with the 16t side exclusively, and although the 1/8" chain is not appreciably stretched, the wear-in made the 18t cog feel very strange and downright noisy. I find it funny that I noticed the drive-train before noticing the drop of 6 gear-inches. (thats what she said)

Now, I could have just kept riding on that side, but notwithstanding being used to the 48/16 gearing, I am thinking that it would maximize chain/cog lifespan to save the 'fresh' 18t for the event that either the 16t wears out, or the chain breaks at which point I could 'retire' the 16. Hopefully, neither this season.
When I took the bike back in, I talked a bit to the mechanic who did the work and he admitted that because he had to take the cog off to replace the spoke that he got confused. I'm not sure how he didn't notice that the wheel was sitting 1/4" further forward in the fork though, as the old seating marks were quite visible. (should have taken a picture)

Okay, this rant is getting long, but there is one last part. This doesn't pertain to me, but something I witnessed at this shop while I was waiting for the last time. A guy had come in with a broken chain that he had just suffered. No big deal right? Well, they didn't want to put it on for him without charging a shop fee and potentially making him wait, and they wouldn't lend him a chain tool to do it himself. They did however try to sell him a chain-tool, but he said he had one at home, and just needed a hand. I didn't see how the interaction ended, but it just made me think later, do I really want to continue being a customer of a place like this?

So what are your thoughts? Nothing specific to get 'mad' over - am I over-reacting to take my business elsewhere? Has anyone experienced something like this where the little things that don't seem significant on their own add up to a big annoyance?
Oreo Frosty is offline  
Old 02-21-09, 02:22 PM
  #2  
brendon_ak
Senior Member
 
Join Date: Oct 2007
Location: Alaska/Oregon
Posts: 653

Bikes: Klein Palmino, Litespeed Sienna

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Never lend tools, ever, end of story.

They should have charged you for a black spoke and replaced it with such, or at least let you know all they had was silver.

Absent minded mechanic? Not my ideal shop, you should look around for another place.

As far as waiting for a week, sometimes stuff gets backed up.
brendon_ak is offline  
Old 02-21-09, 02:39 PM
  #3  
twelsch42
Senior Member
 
Join Date: Aug 2008
Posts: 133
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Learn to work on/build your own wheels. Why would you 'save' your 18t? It's just a cog. Ride whichever one is appropriate for the situation. Shop was not out of line. Is there probably a better shop in your area? I would guess so.

T
twelsch42 is offline  
Old 02-21-09, 02:40 PM
  #4  
shapelike
Don't smoke, Mike.
 
shapelike's Avatar
 
Join Date: Oct 2006
Location: Toronto
Posts: 3,295

Bikes: Devinci Tosca, IRO Rob Roy

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
When one spoke goes it's really common to see a cascade effect of other spokes failing. If one of your spokes was at zero tension (rattling around) I'm not surprised that something else went soon after. They should have confirmed the black/silver spoke thing ... the 7 day wait is expected in-season.

Never lend tools. It sets a bad precident, things could get broken (customer could break the tool or "your ****ty tool broke my bike!"), also a liability issue.
shapelike is offline  
Old 02-21-09, 03:09 PM
  #5  
solbrothers
Banned.
 
Join Date: Mar 2008
Location: on the moon
Posts: 2,022

Bikes: Cinelli Mash

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
**** the lbs
solbrothers is offline  
Old 02-21-09, 03:23 PM
  #6  
p120ud213azn
Senior Member
 
Join Date: Nov 2008
Posts: 132
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
ya this one shop in long beach charged me $17 for change of tube. (this was when i was younger and didnt have the slightest idea of how things work)

i never went back to them again.
p120ud213azn is offline  
Old 02-21-09, 03:28 PM
  #7  
roadfix
hello
 
roadfix's Avatar
 
Join Date: May 2003
Location: Los Angeles
Posts: 18,601
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 144 Post(s)
Likes: 0
Liked 2 Times in 1 Post
Do your own maintenance. No headaches.
roadfix is offline  
Old 02-21-09, 03:43 PM
  #8  
Oreo Frosty
Junior Member
Thread Starter
 
Join Date: Dec 2008
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by shapelike View Post
When one spoke goes it's really common to see a cascade effect of other spokes failing. If one of your spokes was at zero tension (rattling around) I'm not surprised that something else went soon after. They should have confirmed the black/silver spoke thing ... the 7 day wait is expected in-season.

Never lend tools. It sets a bad precident, things could get broken (customer could break the tool or "your ****ty tool broke my bike!"), also a liability issue.
Good point, however in this case, the original loose spoke was on the front wheel. The broken spoke was the rear wheel, and only after they had trued it which technically isn't what I brought it in for in the first place.

I also agree about the tools, but at the same time there is something about buying a chain that makes me feel like the installation cost should be included. Otherwise it kind of seems to me like replacing someones flat tube, then charging them to fill it up with air, or making them buy a pump - even though they have one at home.
Oreo Frosty is offline  
Old 02-21-09, 03:53 PM
  #9  
Oreo Frosty
Junior Member
Thread Starter
 
Join Date: Dec 2008
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by twelsch42 View Post
Learn to work on/build your own wheels. Why would you 'save' your 18t? It's just a cog. Ride whichever one is appropriate for the situation. Shop was not out of line. Is there probably a better shop in your area? I would guess so.

T
I'm not sure if I made it clear what I meant by 'saving' the cog. My reasoning is that since it has thus far seen zero wear, it doesn't make sense to run it with a worn-in chain in that it will prematurely wear the cog and shorten the life of the chain. If that logic is flawed, let me know. Had I put the same distance on the bike, but been switching sides periodically, then it wouldn't matter, correct?
Oreo Frosty is offline  
Old 02-21-09, 03:59 PM
  #10  
peabodypride
No plan.
 
peabodypride's Avatar
 
Join Date: May 2007
Location: PA
Posts: 2,744
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Most shops don't lend out tools, even right in front of the mechanic area. The "pay the $50/hour mechanic's fee or wait a few days, or buy your own tool" is typical of most shops. Remember it's only about 2 weeks from season so there are many, many road bikes getting tuned up and ready to go.
peabodypride is offline  
Old 02-21-09, 04:04 PM
  #11  
fuzz2050
Real Men Ride Ordinaries
 
fuzz2050's Avatar
 
Join Date: Sep 2008
Posts: 3,723
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 16 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by p120ud213azn View Post
ya this one shop in long beach charged me $17 for change of tube. (this was when i was younger and didnt have the slightest idea of how things work)

i never went back to them again.
Sadly, that's not too much money. Going rate where I live is $15, 7.50 a tube, and 7.50 labor, not to mention you don't get your bike for a week.
fuzz2050 is offline  
Old 02-21-09, 11:00 PM
  #12  
elTwitcho
Live without dead time
 
Join Date: Jun 2008
Location: Toronto
Posts: 2,137
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
sounds crappy but nothing outrageous. There's a shop like that next door to my apartment, their stock isn't great and for instance when I went to buy a Presta tube they tried to give me a schraeder even though it said what kind of tube it was right on the box. Little stuff like that is pretty much typical of the kind of experience you have shopping there, but it's nothing to get overly irritated about, they're just not a very good shop. I still get small things from there from time to time, but generally I go out of my way to go to a far better shop about a 20 minute ride away. Hopefully you can do the same.
elTwitcho is offline  
Old 02-22-09, 12:51 AM
  #13  
xARExJAYx
Senior Member
 
xARExJAYx's Avatar
 
Join Date: Nov 2007
Location: MKE, WI
Posts: 52

Bikes: Alien, Fuji Track, Eight Inch Scrambler

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by solbrothers View Post
**** the lbs
I know you usually say stupid stuff, but really? Do you actually think that?
xARExJAYx is offline  
Old 02-22-09, 02:31 AM
  #14  
ADSR
Gentlemen.
 
ADSR's Avatar
 
Join Date: Jun 2008
Location: Chico, CA
Posts: 1,517

Bikes: S-Works e5 Aerotech with 2009 Veloce and a Fulcrum 5s

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Whenever something like that happens I just buy a tool to fix it at home. It's a great way to patronize your LBS without having to be reliant on them, plus it's a one time fee for a lifetime of repairs to that specific part. If you screw something up really bad, you can always take it in, but you'll still have the tool for next time when hopefully you've learned from your mistakes.
ADSR is offline  
Old 02-22-09, 04:10 AM
  #15  
tFUnK
Senior Member
 
Join Date: Jun 2002
Location: San Jose, CA
Posts: 2,417

Bikes: GT Forte Ti, GT GTR Carbon Sport, BMC RaceMachine, Guru Photon, Bianchi San Jose, Trek Portland, Xootr Swift

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 29 Post(s)
Likes: 0
Liked 1 Time in 1 Post
i'd be pretty ticked off at the mismatching spoke. i don't think that is very professional. at least they could've gave a heads up.

reminds me of the time i took my bike in for a flat - i felt like giving this shop some business because they worked on my bike previously and the owners were cool. of course, i can get a tube and do it myself but i wanted to support the shop and they charge a fair price. anyway, i get my bike back at the end of the day and find that they drilled through my presta rim to fit a schraeder valve. later the same day i flatted again and changed it myself and found that they didn't install the correct sized tube. not letting that shop touch any of my bikes ever again.
tFUnK is offline  
Old 02-22-09, 06:40 AM
  #16  
bigvegan
Senior Member
 
bigvegan's Avatar
 
Join Date: Feb 2009
Posts: 659
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
**** the lbs
I know you usually say stupid stuff, but really? Do you actually think that?
Depends on which lbs we're talking about.

There are some that are awesome, there are some that are handy for the occasional part, and there are some that have no business being in the bike business.

Between the growth of online bike shops with better products at better prices than most lbses could ever hope for, and bike collectives/co-ops where you can learn to fix your bike more quickly and more cheaply than you could get it fixed at the lbs, a lot of bike shops are going to have to step up their game substantially.
bigvegan is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
uaredisturbed
Electric Bikes
6
11-15-17 04:28 PM
webrehm
Electric Bikes
1
03-16-11 11:01 PM
Unknown Cyclist
Electric Bikes
4
04-25-10 05:52 PM
offroad
Electric Bikes
8
07-09-08 07:21 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.