State Bicycle Co.?
06-27-13, 10:47 AM
#101
Homey
Join Date: Apr 2005
Posts: 13,499
Mentioned: 56 Post(s)
Tagged: 0 Thread(s)
Quoted: 2427 Post(s)
Liked 1,407 Times
in
901 Posts
Things like this are few and far between, I would also be curious as to when the bike was purchased. We have upgraded our headsets since we started doing business. Misaligned drop outs could be an issue with shipping but if that is ever the case we will GLADLY replace the frame FREE of charge.
This is the first I have heard of an issue with the Wellgo pedals. Wellgo is a 3rd party and we've generally had success with them.
This is the first I have heard of an issue with the Wellgo pedals. Wellgo is a 3rd party and we've generally had success with them.
06-27-13, 11:01 AM
#103
Senior Member
Join Date: Jan 2013
Location: Bay Area/Davis, CA
Posts: 394
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
customer service is damage control with a nicer name. stop try to stir up poop. i commend state for showing up and fielding the poopstorm that is BFSSFG.
06-27-13, 11:02 AM
#104
Homey
Join Date: Apr 2005
Posts: 13,499
Mentioned: 56 Post(s)
Tagged: 0 Thread(s)
Quoted: 2427 Post(s)
Liked 1,407 Times
in
901 Posts
To me it was an answer. He answered my question. And yes, it's damage control for the company and for the buyer! I also call it customer service with a follow up. The main thing is that I'm hoping the issue will be resolved and the customer happy. And if this comes through I give Kudos to the company.
06-27-13, 11:06 AM
#105
Veteran Racer
Join Date: Jul 2009
Location: Ciudad de Vacas, Tejas
Posts: 11,758
Bikes: 32 frames + 80 wheels
Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Quoted: 1331 Post(s)
Liked 764 Times
in
431 Posts
06-27-13, 11:08 AM
#106
Your cog is slipping.
He only "showed up" because he was asked to by someone employed by Bike Forums to handle advertising. Willfully becoming an active member of a forum comprised of his would-be cutomers would have been commendable.
Last edited by Scrodzilla; 06-27-13 at 11:13 AM.
06-27-13, 11:16 AM
#107
Senior Member
Join Date: Jun 2013
Posts: 111
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Well at least this state bicycle rep seems better than that mercier guy
06-27-13, 11:29 AM
#111
Senior Member
Join Date: Jan 2013
Location: Bay Area/Davis, CA
Posts: 394
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
If some pr guy comes here any tries to bs his way though a problem, then he very much deserves to get pooped on. Instead of admitting that he had a basic quality problem, he tried to minimise it and blame it on other causes like shipping damage. When the BD guy came here some time ago and tried that, he deservedly got the same treatment. BFSSFG is an equal opportunity pooper.
06-27-13, 11:39 AM
#112
Veteran Racer
Join Date: Jul 2009
Location: Ciudad de Vacas, Tejas
Posts: 11,758
Bikes: 32 frames + 80 wheels
Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Quoted: 1331 Post(s)
Liked 764 Times
in
431 Posts
co-founder =/= some pr guy. and you're right. shipping damage never happens. i understand the poop the bd guy got. theyre not his bikes. he buys and sells without opening a box. this guy here is defending a company he helped to build with product he developed. he even said he would replace the frame. standing behind his product and offering to make problems right =/= bs-ing his way through a problem.
06-27-13, 11:42 AM
#114
Senior Member
Join Date: Jun 2013
Posts: 111
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
co-founder =/= some pr guy. and you're right. shipping damage never happens. i understand the poop the bd guy got. theyre not his bikes. he buys and sells without opening a box. this guy here is defending a company he helped to build with product he developed. he even said he would replace the frame. standing behind his product and offering to make problems right =/= bs-ing his way through a problem.
06-27-13, 11:43 AM
#115
Senior Member
Join Date: Jan 2013
Location: Bay Area/Davis, CA
Posts: 394
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
06-27-13, 11:45 AM
#116
Veteran Racer
Join Date: Jul 2009
Location: Ciudad de Vacas, Tejas
Posts: 11,758
Bikes: 32 frames + 80 wheels
Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Quoted: 1331 Post(s)
Liked 764 Times
in
431 Posts
Mercier, one of their brands actually is renound and has been around since the 70s. I googled them recently. BD is an online dealer kind of like citygrounds from my understanding. Mercier is just a bicycle brand they sell. They do not open the box because they are a online dealer only.
__________________
What, Me Worry? - Alfred E. Neuman
I see the light at the end of the tunnel, but the tunnel keeps getting longer - me
What, Me Worry? - Alfred E. Neuman
I see the light at the end of the tunnel, but the tunnel keeps getting longer - me
Last edited by TejanoTrackie; 06-27-13 at 11:50 AM.
06-27-13, 11:47 AM
#117
Senior Member
Join Date: Sep 2009
Location: PHL
Posts: 9,948
Bikes: Litespeed Catalyst, IRO Rob Roy, All City Big Block
Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 1332 Post(s)
Liked 398 Times
in
194 Posts
Mercier, one of their brands actually is renound and has been around since the 70s. I googled them recently. BD is an online dealer kind of like citygrounds from my understanding. Mercier is just a bicycle brand they sell. They do not open the box because they are a online dealer only.
edit- TT fast
06-27-13, 11:47 AM
#118
Homey
Join Date: Apr 2005
Posts: 13,499
Mentioned: 56 Post(s)
Tagged: 0 Thread(s)
Quoted: 2427 Post(s)
Liked 1,407 Times
in
901 Posts
Wrong. Mercier of the 70s is totally not the Mercier of today. I have a Mercier of 1970s and it was made in France by Frenchmen. Mercier is just a name that has been sold and is being plastered on bikes made in Taiwan. There is absolutely no connection between the old and new versions.
06-27-13, 11:48 AM
#119
Fresh Garbage
Mercier, one of their brands actually is renound and has been around since the 70s. I googled them recently. BD is an online dealer kind of like citygrounds from my understanding. Mercier is just a bicycle brand they sell. They do not open the box because they are a online dealer only.
Nope. BD owns the names Mercier, Motobecane, Windsor etc and just has Taiwanese knockoffs of others frames made and stored for "factory direct" shipping.
edit-
I like how we all jumped on that.The Italian Schwinn made in Taiwan.
06-27-13, 11:53 AM
#120
Junior Member
Join Date: Jun 2013
Posts: 15
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
For whatever it's worth, I'm here now...
I will undoubtedly miss certain posts, so that is why I was alerted. I am more than happy to answer any questions and any customer service issues to the best of my ability.
I will undoubtedly miss certain posts, so that is why I was alerted. I am more than happy to answer any questions and any customer service issues to the best of my ability.
06-27-13, 11:54 AM
#121
Homey
Join Date: Apr 2005
Posts: 13,499
Mentioned: 56 Post(s)
Tagged: 0 Thread(s)
Quoted: 2427 Post(s)
Liked 1,407 Times
in
901 Posts
I know, huh. So since I wanted an authentically made authentic bike, I flew to Colorado and made sure my authentic Colorado bike was made in Colorado.
06-27-13, 11:55 AM
#122
Homey
Join Date: Apr 2005
Posts: 13,499
Mentioned: 56 Post(s)
Tagged: 0 Thread(s)
Quoted: 2427 Post(s)
Liked 1,407 Times
in
901 Posts
Perhaps you can contact him through the profile messages since you cannot PM him yet. Would love to hear the outcome!
06-27-13, 11:57 AM
#123
Senior Member
Join Date: Jun 2013
Posts: 111
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Wrong. Mercier of the 70s is totally not the Mercier of today. I have a Mercier of 1970s and it was made in France by Frenchmen. Mercier is just a name that has been sold and is being plastered on bikes made in Taiwan. There is absolutely no connection between the old and new versions. That said, the quality of the Mercier Kilo bikes is better than the lower end bike boom era Merciers.
06-27-13, 12:00 PM
#125
Junior Member
Join Date: Jun 2013
Posts: 15
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
If someone wants to past on the info here is what it said:
Hello,
My name is Mehdi Farsi, co-founder of State Bicycle Co.
I understand you had some issues regarding your frame. Please contact admin@statebicycle.com and we can replace the frame if you would like.
We stand behind our product and we will do whatever it takes to make sure you are satisfied with your purchase.
Best regards & ride safe.