Just from an observer's point of view, having read through many BD posts on several forums... BD courts people until they buy and even then not all time as has been my experience. If the product is damaged or not as advertized, their customer service is slow and often full of bs, asking for pictures, etc. to make it harder for people to go through with a return. Like someone would want to go through the trouble of ordering then shipping the bike back for no reason.

I made a post in a forum section where "Mike" the BD owner frequents just asking a question about a bike... No response. Strange. I sent an e-mail asking a technical question about a certain bike... again no response. It just does not speak well to my chance of responsive and fair customer service, if I did order a bike and it came damaged as it is often reported to happen.

Someone said they must be OK if they are still around. There are gulliable people who purchase without checking the feedback and reviews out on the net.

The bottom line is that you could order from them get lucky with an undamaged as advertized bike or you could get a damaged bike not speced out as advertized and have a hell of a time straightening things out. In the end, it was not worth the risk to me.

Another thing that really bothers me about BD is that they put up some made up inflated "list price" and then contrast it with their lower selling price. If you look for/google those bikes they sell, you will not find them "listed" anywhere so there could not possibly be a "list" price. BD is in the process of making a website that will have the bikes listed with the "list price". But they are the ones putting them up on the site with whatever "list price" they want. Totally, fraudulant in my opinion.