Joined: Jan 2008
Posts: 9,145
Likes: 6,067
From: Boston
Bikes: 2022 Soma Fog Cutter, 2021 Calfee Draqonfly 44, 1984 Peter Mooney, 2017 Soma Stanyan, 1990 Fuji Ace, 1990 Bridgestone RB-1, 1995 Independent Fabrications Track, 2003 Calfee Dragonfly Pro
LBS Wheelbuilding Question
I recently had a wheel set built up at my LBS. I have mixed feelings about the experience and am wondering what if anything I should do.
I had a set of hubs I wanted built up. They talked me out of the rims I wanted initially (Sun Venus or Mavic CXP 22), into Mavic Open Sports. I felt like the wheel builder was just pushing what *he* likes and was not listening to what I wanted. But in the end, I didn't really feel that strongly about it and I also like the Opens. No biggie there.
A few days later he called because the supplier sent the wrong rims -Open Pros instead of Open Sports. He said not to worry and they would charge me the same -SCORE.
He called the next day to say my wheels were ready. I immediately went over to the shop and picked up the wheels. The builder was already gone for the day (it was 1:30pm). He must have left right after he talked to me as it was only about 20 minutes after his call.
The place was pretty busy and when I checked out the wheels, I was less than impressed. There is nothing functionally *wrong* with them, but it really seems like he just threw them together as fast as humanly possible. Little things that don't affect performance, but just show pride in your job were all missing. Like having the brands of the rims and hubs facing the same way and lined up. The spokes cross over the valve holes. I don't know if he didn't know what he was doing, didn't care, or didn't think I would care.
No I *know* I am being a little nit-picky. What would you do?