The reason I avoid shops now. I started building my own wheels but was leary about a tandem wheel that needed a rebuild so I took it to the pros at a tandem specific shop. They pulled the somewhat the same stunt. I ordered a ti grey rim but received black couple days later when they said it would be a week for the shipment to come in....Went to pick up the wheel not knowing the color was wrong. When I got there, I had a sheot fit! Shop dude said Velocity didn't stock ti grey. WTF! I just emailed Velocity the day before to find the nearest Velocity dealer and Velocity said they HAD ALL COLORS available but the shop had to order them!

I told the guy he was full of BS and that I was contacting Velocity once again to verify the BS! MOFO changed his story real quick! I got a big discount on the wheel but wasn't the end of the misery. I didn't realize it till much later but it was difficult to access the valve. Now I know that he crossed the spokes too close to the stem! But that's still not the end of the sad story!

I specifically ordered DT Swiss spokes! About 200 miles later a spoke breaks! I return to the shop and the shop is friggin' gone! WTF! SO I replace the spoke with a DT Swiss, next ride another spoke breaks 40 miles later. WTF! I take the wheel home and check it out. The shop dude substituted 4 cheap arse spokes on the wheel. First 2 to break were the cheap junk he used. So I went over the entire wheel, replaced the carp and rebuilt the wheel myself, No problems since.

Sad thing is this guy now works in another local shop. I guess his buddies are quite impressed with his work. They should be, he more than likely used the stuff I ordered on their bikes cause everytime someone asks for a good builder, his name comes up. That's cool, I got stiffed but what they don't realize is that everytime his name comes up as a rec, a PM is sent out to the person asking for a good local builder!