Is your husband having any issues braking? I think based on all the issues you've had it's time to consult a knowledgeable LBS for advice and make some changes.
Well, he did have similar issues with the reach as well. We are both used to flat bars, so it is quite an adjustment.
I agree, we need to talk to somebody. I will email the BF rep tomorrow and see what she says, not sure if we should try to make adjustments to drops or just change the bars all together.
I've been looking at Bike Fridays on Flickr for some ideas, and found this one:
http://www.flickr.com/photos/number5/393969311/
Maybe that's what I need? Not sure, we'll see what they suggest.