Originally Posted by
pozzello
Would love to do it myself, just unsure of how to remove the dent from the toptube (the handlebar hit the tube when I fell). Cyclart still has my frame but I'll post pictures as soon as i get it back.
I think this statement might show the crux of the problem. A reasonable man would have sent images of the frame, maybe some initial and some follow on images to the painter before shipping it south of the border. And those images would be archived for reference if the job went sour.