Originally Posted by
khatfull
Why, with Cyclart's reputation and what appears to be frank and honest discussion about what the OP wanted, what the bike was, and the condition it was in if Cyclart, as has been suggested, was just "too good" to work on this frame and do what the OP, er, paying customer wanted, they could have refused from the start. They knew the customer wanted to retain as much paint as possible and then try to talk him into a powdercoat? What kind of "craftsmanship" is that?
I happen to think both parties were elements of the problem. With this vendor I could have predicted this result unfortunately.
Why not send some images by email first? A verbal description or written one only goes so far.
And indeed, why suggest he send it only to then turn it down knowing the effort and cost to get it there? Hoping the client will change his mind and go the full respray since it is already there?
Would it not be reasonable to have some images of the frame and even packing just in case the shipper damaged it or lost it?