Dang, I hope Cycleart isn't developing a bad reputation here at the C&V Forum.......of all places.
These guys have been around so long! WTH!??

I've encountered arrogance myself when dealing with bicycle businesses, specially ones that consider themselves as "special" sources for vintage and classic parts and bikes. Unfortunately, these businesses are mostly run by owners who must sometimes feel they get bombarded by non-stop C&V questions that they sometimes shut down on you when you try to talk to them. I found out that you almost have to prove your "worth" to them by making them realize that you also know what you are talking about. Such was the experience I had with one of our LBS that seem to just generally brush me away the first few times I went in their shop looking for NOS parts for my Peugeot......eventually they seemed to get comfortable with me. then I noticed that after my experience with them getting my spokes and other parts for my own wheel building project last year, the ice seems to have finally been completely broken. The guys at the shop now seems to fall over each other to serve me when I appear at their shop these days. It's just one of those things that just happens in small businesses.....It can go very well from the first time or bad then well or just bad all the way....... I guess it's always our option to go to the next business for better service.

Chombi