Originally Posted by illwafer

Joe Bell, another reknowned painter/refinisher is 30 minutes away from CycleArt. They should have "referred" you to Joe and even dropped off the frame at his shop IMO.

They have the right to refuse any work, but they don't have the right to tell a customer one thing, have him ship their bike to them (at the customer's expense), and then change their mind after holding onto the bike for several weeks.