No matter what the product, be it cycling related or electronics or pretty much anything you can think of, if you search the internet for opinions, you will ALWAYS find complainers about EVERYTHING. If you made a rule to never buy anything that had complaints about it on the internet you would never buy anything! Most of the time you have to look at the general concensus of opinions and ignore the minority. Actually, IMO the complaints are frequently overly represented, as most people who are satisfied with a product don't bother to write about it but the ones who have a beef feel compelled to warn others of their discovery.