I've been using the Rox 9.0 for a year and a half and it's been great. Not sure what your problems are or why you don't like it, but the guys at customer service are awesome. I'm sure if your having a service issue with the computer they'd bend over backwards to help out. My computer popped out of the cradle and was run over by a car. They sent me a replacement without even asking for the broken computer.