I have to say, 4 spokes could be pretty significant... think the other way around. what if he wanted a nice set of 28 spoke wheels, and the seller sent him a 32? Or, from my experience (though I have given up on it), I wanted to find a gold 36 hold hub, but the ebay seller showed 32 hole...claimed they were 36, but wouldn't take a photo of them to prove it. I didn't end up buying it because of the customer service.

In the future, always try and contact the seller of online goods to get a personal response about the product if you are so concerned. It would greatly frustrate me if something completely different showed up and the seller knew about it, but you have to keep an open mind about it all. Know your ways around how to professionally deal with issues like this. Definitely contact your credit card and tell them what happened.

Let us know how it all unfolds. Especially if, for some reason you become satisfied with his service... I will say that, since you brought it up to the forums attention, a lot of people will be less likely to purchase from them, and definitely unlikely to recommend them in the future. Word of mouth spreads and negative feedback is a plague on small businesses. How he has handled the situation so far has been very poor, and again, thank you for bringing it up to our attention.