Since my regular lbs closed this year, I have discovered that he was far more invovled with service than most other shops which seem to be just selling items. For example, I used to go to him to get my bearings repacked once a year on my shimano hubs. This year, I have been to 4 bike shops to ask about doing this and every one of them said "what do you mean?" or "that's not something we normally do". I think the days of relying on the shop are gone. They are just retailers now.