Compared to Yellow Jersey, any service is friendly and accessible. It's kind of like winning the "taller than Gary Coleman" contest, you know? You don't have to be real tall to win. I dunno. All the mechanics at BBC I've talked to (one who has an orange Rambouillet with Super LJs on it is extra-nice) know their stuff. I've certainly never been kicked any attitude, but I don't ask dumb questions, either.