Originally Posted by
RollCNY
This seems like really broad brush strokes. If bike shops are globally failing over customer service then Central New York must have missed out again. I have been treated far worse at Worst Buy and Staples (known as "The S word" in my household) than I have ever been at a bike shop.
It seems many employees at stores selling technical products think that expertise is magically bestowed with employment. Try buying PC parts in many retail stores. Noone wants to say "I don't know" or "That is not something that I have dealt with." Its nerd ego at work.
For real. San Diego is saturated with bike shops.
Also, for the record: if it seems like my previous post was complaining about the attitudes of LBS employees, it wasn't. I prefer places with a little character. Granted, there's a limit to the amount of attitude I'm okay with, but I'm a competent cyclist at this point and I want real answers from my LBS, not someone to butter me up and try and convince me that whatever choice I make is the right one and that this Giant OCR will magically give me the power of speed.
I feel like cyclists are a little rough around the edges sometimes. Not constantly rude, mind you, but if I wanted a yes man for my bike purchases I'd go to Performance.