Originally Posted by
RollCNY
So what's my point? The OP absolutely received poor service, and shops should treat everyone well. But I think sales people become frustrated, act inappropriately, and then wonder why they didn't get the sale on that small percentage that was saleable. But don't categorize every bike shop with the same scope. There are great ones and crappy ones.
I agree. The bike shops that don't understand this are the ones that are failing because their attitude takes people out of the 15% of actual customers and they lose the ability to get people out of the other categories into the actual customer category.