Originally Posted by librarian

I think that the extra money they charge is just going into their coffers. This is the second thing that I have ordered from Performance using overnight air and the second time they got the shaft. Following is the letter that I sent them. We'll see what they say. Anyway it's too late to get the part in time.

Hay, What's the story. I ordered a BB tool and paid for overnight because I needed it for Sunday's ride. I know that FEDEX delivers on Saturday to Ocean City because I called and asked them before I placed the order. Now the FedEx tracking page says it won't be here till the 27th. What gives. It states right on your page that:

"Overnight Delivery Via FEDEX. Orders received by 4:00 pm EST are shipped the same day (in stock items only). Saturday deliveries incur an additional $10 surcharge."

Now it seems to me that if I ordered on a Friday before 4, which I did, they the next day would be Saturday, which it is, and that is the day that would be overnight. So what happened. Now I'm sitting at home waiting for my part. Seems to me that A: you should let the people in shipping know what your policy is and B: you should put copies of the calendar down there so that they can tell when the next day is.