Originally Posted by Trek's email robot

Hello,


Thank you for contacting Trek Bicycle Customer Support. We strive to
respond to all emails within 2-3 business days and are currently
experiencing response times of 7-10 business days due to high email
volume. We apologize for any delays this may cause in enjoying your
bike. For immediate assistance, we encourage you to visit your local
Trek retailer. If you need help finding retailers near you, use our
locator found here: http://locator.trekbikes.com/
<http://locator.trekbikes.com/locator/search?lang=en> .



Thank you again for contacting Trek and please watch for our reply.



Trek Bicycle Customer Support Team

Waterloo, WI USA