I forgot to share with you this part of the email from the bike shop:

I spoke with the mechanic about the tape and she requested I please apologize to you for not letting you know of her intention to use the tape. In this case, (mechanic) reported that the case's latch was broken already, but still connected until she opened it, at which point it snapped off completely. This is the same place these cases typically break, so it was no surprise to (mechanic) to see this. Usually, when this happens, she will call the customer to let them know their bike will be ready right away and mention her tape solution, which most customers are content with. In your case, she didn't call you and mention this since you were coming right after work and she presumed, wouldn't check your messages before you came by. She was off the floor when you picked up the bike, and so it went unmentioned. No deception was intended, but rather a series of irregularities that meant you were not notified, and didn't get the opportunity to voice your objection prior to coming in. I apologize for this.