Originally Posted by
digger531
Tires routinely blow out but we cant expect a bike shop not to sell us a bike because it has tires. I do understand your frustration and have to assume (never a good idea) that it is more about being talked down to then the actual chain case breaking. It would be nice if people would own up to their mistakes but yet every day peoiple are whinning about being out of work but dont go look for a job or, and my favorite, the bank loaned me to much for my house and now I cant afford my mortgage. Please dont take this reply as rude or mean, just trying to see both sides. And if I missed something your story and the shop is infact incompetant, than atleast you know not to go back
There is a big difference with her issue. A tire is a consumable part. If it blows and had normal wear and tear on it, it would be reasonable for a shop to ask the customer to pay for a new one.
Its like a car, you bring a car into a shop to have the front brakes replaced. While test driving the car, the engine snaps its timing belt and has to be towed back to the shop. The shop would fully be in their right to ask the customer to either pay for the brake job and have the car towed out of the shop or pay for the brake job and pay to have the timing belt replaced. The timing belt is a consumable item. Now say that same car was being test driven and the mechanic hits a curb slightly and the alloy rim then suffered some road rash. Would the shop be within their rights to ignore the damage? Of course not, road rash from hitting a curb while test driving the car is not expected by the client and the client should be made whole with no charge to them which means getting a new or reasonably equal used alloy rim. The shop can't say "Well those alloy rims are just very weak and are known to get dinged up even with the slightest bump" and expect to get out of replacing the rim. The customer needs to be made whole.
So chaincase not equal to consumable part which means shop should replace the chain case, period or give the client equal monetary compensation.
As for the car snapping its timing belt while being test driven, that happened to me about 20 years ago when I was a mechanic. I replaced the brakes on a Dodge minivan, took it for a test drive and the timing belt snapped 1/4 mile from the shop. We had it towed back and the customer ended up paying the 400 dollar repair bill for the brakes and then had the minivan towed to a garage capable of repairing the timing chain.