Years ago, when we at Wally had to wear those stupid blue vests, I was asked, "Do you work here?"

I looked down at the vest and my name badge, and -- wide-eyed, with surprise in my voice -- said, "Oh my god, yes I do!"

Another time, a VERY elderly man approached me: "Where is the Kleenex?"

I pointed quietly to the shelves to his left, about four feet away.

He stood there for a loooong moment, a slightly embarrassed smile fighting not to come out.........