I ordered a custom wheelset in the beginning of October for my Specialized Ruby. The website that I ordered from states that it usually takes 2-3 weeks to get the wheelset depending on supplies and turnaround time. I am a patient person and can wait for wheels. However, I contacted the person 3x and didn't hear back. Am I being impatient and concerned for no reason or is this standard when ordering a custom product? I didn't pay a ton for the wheels but I hate to be out $450+ dollars. Thanks.